Service Director
Swarco
Lead Evolt field service delivery, strategy, operations, and team management for EV solutions.
7 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Hemel Hempstead, England, United Kingdom
Field
Company Size
5,300 Employees
Service Specialisms
Intelligent Transport Systems
Road Marking Systems
Traffic Management
Smart Mobility
Public Lighting
Tunnel Management
Bridge Management
C‑ITS (Cooperative Intelligent Transport Systems)
Sector Specialisms
Traffic Management
Road Marking Systems
Urban Traffic Management
Parking
Highway Management
Tunnel Management
Public Transport
Street Lighting
Role
What you would be doing
field deployment
remote diagnostics
inventory management
strategic planning
customer liaison
kpi analysis
- Operations Management: Overseeing day to day Service Operations, including Field Engineer development and deployment, resource allocation, Inventory Management and remote diagnostic systems.
- Strategic Planning: Developing and executing comprehensive service strategies that align with business goals. Strategies to develop the expansion of the Service Network aligned to multiyear budget expectations.
- Customer Relationship Management: Act as a key point of contact for our major customers and partners, ensure high levels of customer satisfaction backed by high quality on time reporting. You would be the primary contact for addressing complex service issues with our major customer accounts.
- Financial Performance: Manage departmental budgets, controlling costs and analysing KPI’s to drive growth, operational efficiency and profitability.
- Team Leadership and Development: Leading, mentoring and expanding our teams of specialist Field engineers, technicians and service managers. Develop and train staff to ensure we remain at the leading edge of market developments and innovations.
- Technical Oversight & Compliance: Ensure all Service and Maintenance activities adhere to Safety regulations, Environmental standards and Manufacturers specifications.
- As a Senior Service Director within the SCC and as an active member of our Senior Management Team and you would be responsible for all aspects of the Evolt Field Service Delivery Operation.
What you bring
ev architecture
power electronics
battery systems
electrical safety
bsc engineering
senior management
- We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
- Education: A bachelor’s degree in electrical -or- Mechanical Engineering is desirable, however extensive experience in the Electrical/Electrical Civil space is valuable.
- Management: Proven experience in a senior service or operations management role, ideally within the electrical infrastructure, renewable energy or automotive sectors. Strong people management and data driven decision making ability.
- Technical: Deep understanding of EV Architecture including battery systems, charging technology and power electronics. Knowledge of electrical infrastructure and safety protocols.
- Soft skills: Exceptional leadership, communication and interpersonal skills to manage diverse teams and client relationships. Strong problem-solving capabilities and commercial acumen.
- Additional Day leave - Birthday
- Electric Company Car
- Generous employer pension contributions
- Employee Assistance Programme
- Employee discounts portal - Perkbox
- Mobile Phone
- 25 days holiday rising excluding bank holidays
- Holiday purchase scheme - up to 5 days
- Life assurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1969
Year Established
The company was established by Manfred Swarovski, marking the beginning of its journey in traffic solutions.
200+ Sites
Global Presence
The group operates across multiple countries and markets, showcasing its extensive international reach.
€1B Revenue
Annual Revenue
The company achieved significant financial success, surpassing a major revenue milestone.
- The company offers a wide range of traffic solutions, including road marking systems, signage, traffic lights, tunnel and highway management platforms, and public transport systems.
- It has expertise in projects such as smart city traffic systems, highway tunnel controls, parking guidance, EV charging infrastructure, and 'Green Wave' urban signal coordination.
- The group has subsidiaries that exemplify their leadership in intelligent transport systems (ITS), integrating local innovation into a global brand.
- The company remains family‐owned, maintaining its roots in glass-bead manufacturing while leading in ITS and road safety globally.
- We are passionate about innovation and technology.
- We strive for excellence in all that we do.
- We collaborate with our customers to create value and solutions.
- We promote sustainability in our products and services.
- We value integrity, responsibility, and professionalism.
- We focus on the continuous development of our employees.
- We aim to be a trusted partner for our stakeholders.
2030
Carbon Neutrality Goal
Aiming to become carbon neutral by this year.
- Committed to reducing CO2 emissions and improving energy efficiency.
- Using sustainable materials and technologies in products.
- Adopts circular economy principles for product lifecycle management.
- Focuses on eco-friendly road safety solutions.
- Continuously invests in renewable energy and sustainable infrastructure.
23%
Female Leadership Representation
Women hold 23% of leadership positions within the organization.
- Promotes an inclusive and diverse workplace.
- Gender balance is a priority, with targeted programs to increase female leadership roles.
- Focus on improving diversity across all levels of the company.
- Programs to foster a diverse talent pool and improve cultural awareness.
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