On-Site Service Specialist

Description

• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user
• Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.
• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

• Proficiency in both spoken & written English language is required.
• Experience in ServiceNow.
• Have a proactive and solution-oriented mind-set and could work independently and self-driven.
• Bachelor’s degree in computer science.
• 3- 5 years of professional experience in IT support.
• Diagnosing and resolving IT-related issues effectively and efficiently.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance