Department Manager - Operations & Infrastructure Management (AIOps)

Description

• Lead optimization of monitoring and observability platforms.
• Oversee 24 7 monitoring of Con Edisons IT and telecom infrastructure including data centers, substations connectivity, control systems interfaces, cloud platforms, and enterprise applications.
• Reduce operational noise and false-positive alerts through machine learning models and intelligent triage.
• Drive reduction of Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) using predictive analytics and automated root-cause analysis.
• Integrate AIOps with existing NOC workflows, ITSM platforms, and enterprise automation tools.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Drive continuous enhancement of monitoring, automation, and operational stability.
• Stand to use/operate office equipment for the duration of the workday
• Deploy and administer AIOps solutions to detect anomalies, correlate events, predict failures, and drive automated remediation.
• Implement auto-remediation for recurring issues across IT and telecom systems.
• Maintain real-time visibility across network, compute, storage, and operational technology (OT) supporting energy distribution and field operations.
• Lead and manage a team of direct reports.
• Produce real-time dashboards, operational scorecards, and reliability insights for leadership.
• Develop automation workflows to streamline troubleshooting, service restarts, patch validations, and configuration drift detection.
• Apply predictive AIOps capabilities to forecast resource needs and prevent outages.

Requirements

• Experience managing a team of direct reports, required.
• Strong communication skills and experience leading major incident responses, required.
• Relevant certifications: ITIL, AWS/Azure, CCNA/CCNP, or SRE, preferred
• Ability to stoop, bend, reach, and kneel throughout the workday
• Understanding of networking, servers, virtualization, firewalls, and enterprise telecom infrastructure, required.
• Experience supporting critical infrastructure environments or industries with high reliability requirements (utilities, telecom, transportation, finance, public safety), required.
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Bachelor's Degree and 10 years of related work experience Experience working in customer communications, back office program management, billing and case management related field work. Experience working in the Clean Energy Marketplace
• Ability to respond to emergencies during off-hours
• Ability to simultaneously handle multiple priorities
• Ability to work within tight timeframes and meet strict deadlines
• Experience with AIOps tools such as BigPanda, Moogsoft, Dynatrace, ScienceLogic, or Datadog, preferred.
• Experience with monitoring/observability tools and ITSM systems, required. (ServiceNow preferred).
• Bachelor's Degree and 8 years of related work experience
• 5+ years of experience in IT Operations, Infrastructure Management, Network Operations, or Telecom Operations, required.
• Driver's License Required
• Hands-on automation and scripting skills (Python, PowerShell, Ansible, Terraform), required.
• Familiarity with hybrid cloud environments (Azure, AWS) and data center operations, required.
• Ability to read small print and symbols
• Proficient in English written and verbal communication skills
• Knowledge of NERC-CIP, ICS security, or utility regulatory frameworks, preferred.
• Effective leadership skills
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to push, pull, and lift up to 25 pounds
• Exposure to utility systems or energy operations (EMS/DMS, field communications, SCADA, OT networks), preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance