Lead optimization of monitoring and observability platforms.
Oversee 24 7 monitoring of Con Edisons IT and telecom infrastructure including data centers, substations connectivity, control systems interfaces, cloud platforms, and enterprise applications.
Reduce operational noise and false-positive alerts through machine learning models and intelligent triage.
Drive reduction of Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) using predictive analytics and automated root-cause analysis.
Integrate AIOps with existing NOC workflows, ITSM platforms, and enterprise automation tools.
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Drive continuous enhancement of monitoring, automation, and operational stability.
Stand to use/operate office equipment for the duration of the workday
Deploy and administer AIOps solutions to detect anomalies, correlate events, predict failures, and drive automated remediation.
Implement auto-remediation for recurring issues across IT and telecom systems.
Maintain real-time visibility across network, compute, storage, and operational technology (OT) supporting energy distribution and field operations.
Lead and manage a team of direct reports.
Produce real-time dashboards, operational scorecards, and reliability insights for leadership.
Develop automation workflows to streamline troubleshooting, service restarts, patch validations, and configuration drift detection.
Apply predictive AIOps capabilities to forecast resource needs and prevent outages.
Requirements
aws/azure
itil
python
ansible
servicenow
bachelor's
Experience managing a team of direct reports, required.
Strong communication skills and experience leading major incident responses, required.
Relevant certifications: ITIL, AWS/Azure, CCNA/CCNP, or SRE, preferred
Ability to stoop, bend, reach, and kneel throughout the workday
Understanding of networking, servers, virtualization, firewalls, and enterprise telecom infrastructure, required.
Experience supporting critical infrastructure environments or industries with high reliability requirements (utilities, telecom, transportation, finance, public safety), required.
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Bachelor's Degree and 10 years of related work experience Experience working in customer communications, back office program management, billing and case management related field work. Experience working in the Clean Energy Marketplace
Ability to respond to emergencies during off-hours
Ability to simultaneously handle multiple priorities
Ability to work within tight timeframes and meet strict deadlines
Experience with AIOps tools such as BigPanda, Moogsoft, Dynatrace, ScienceLogic, or Datadog, preferred.
Experience with monitoring/observability tools and ITSM systems, required. (ServiceNow preferred).
Bachelor's Degree and 8 years of related work experience
5+ years of experience in IT Operations, Infrastructure Management, Network Operations, or Telecom Operations, required.
Driver's License Required
Hands-on automation and scripting skills (Python, PowerShell, Ansible, Terraform), required.
Familiarity with hybrid cloud environments (Azure, AWS) and data center operations, required.
Ability to read small print and symbols
Proficient in English written and verbal communication skills
Knowledge of NERC-CIP, ICS security, or utility regulatory frameworks, preferred.
Effective leadership skills
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to push, pull, and lift up to 25 pounds
Exposure to utility systems or energy operations (EMS/DMS, field communications, SCADA, OT networks), preferred.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Since 1824
Year Founded
The company was established in 1824, marking the beginning of its long-standing commitment to serving New York City.
A cornerstone of New York City's energy landscape, delivering electric, gas, and steam services.
Investing in smart grid technology, clean energy solutions, and reliable infrastructure to meet modern demands.
Focused on sustainability and cutting-edge energy technologies to support a greener future for NYC.
Pioneering projects like energy storage, renewable energy integration, and sustainable energy solutions.
Ensuring the city’s vital infrastructure remains strong, with a reputation for reliability in both residential and commercial sectors.
Culture + Values
We are committed to providing excellent customer service and meeting customer needs.
We act with honesty and transparency in all interactions.
We prioritize the safety of our employees, customers, and communities.
We foster a culture of innovation and embrace new ideas to improve operations.
We aim to reduce our environmental impact through resource conservation and responsible operations.
Environment + Sustainability
2040
Net Zero Target
The company aims to achieve net zero greenhouse gas emissions by this year.
2023
Carbon Intensity Drop
Significant reduction in carbon intensity and increased renewable energy usage achieved by this year.
Invested in clean energy technologies, including solar, wind, and battery storage.
Committed to reducing carbon emissions and supporting energy efficiency programs.
Made major strides in grid modernization to enable greater renewable energy integration.
Inclusion & Diversity
25%
Women in Leadership Roles
This figure highlights the current percentage of women holding leadership positions within the organization.
The organization aims to increase the representation of women and underrepresented groups in leadership roles.
The company has set clear diversity goals for recruitment and retention.
The organization supports employee resource groups focused on various identities and backgrounds.
The company promotes equal opportunity in hiring and career development.