Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
14 hours ago
$18 - $18
Junior (1-3 years)
Full Time
Palm Desert, California, United States
Onsite
Company Size
10,000 Employees
Service Specialisms
Sector Specialisms
Description
reservation system
invoice generation
payment collection
housekeeping coordination
report typing
guest service
- Ensure every guest interaction is positive and memorable
- Check guests in and out using the reservation system
- Update and maintain reservation records
- Generate invoices and collect payments for rentals and merchandise
- Maintain safety deposit boxes
- Receive and coordinate housekeeping and maintenance requests
- Restock front desk supplies and prepare arrival packets
- Provide information on local attractions and resort amenities
- Type correspondence and reports for management as needed
Requirements
english
flexibility
multitask
front desk
cash handling
hospitality
The Front Desk Clerk role focuses on creating positive, memorable experiences for owners and guests during check‑in, check‑out and throughout their stay. The position is open to all U.S. hourly employees who are not represented by a labor organization. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides accommodations for disabilities.
- Proficient English communication, both verbal and written
- Courteous and professional attitude in handling upset guests
- Flexibility to adapt to schedule changes and cover short‑notice shifts
- Ability to multitask, prioritize duties and meet deadlines
- Minimum 6 months customer service experience
- Experience as a front desk or guest services agent (preferred)
- Ability to handle cash and credit‑card transactions (preferred)
- Background in resort hospitality or related industry (preferred)
Benefits
HGV now offers Day One Team Member benefits and daily pay. Join the Hilton Grand Vacations Club Palm Desert, where the team feels like family and the career inspires. As part of the Hilton family you’ll receive great benefits from day one.
Our culture has earned a four‑out‑of‑five star rating for work‑life balance and has been named one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over 30 years we have built loyalty among owners, members and guests. Team members enjoy a comprehensive benefits package that supports health, retirement, time off, travel and professional growth. We also celebrate employee achievements through recognition programs.
Hourly pay ranges from $18.00 to $18.50 depending on experience. Full‑time teammates receive the comprehensive benefit package described above.
- Competitive hourly base pay
- Daily pay – access earnings before payday
- Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Generous paid time off and paid sick time
- Recognition programs and rewards
- Tuition reimbursement
- Numerous learning and career advancement opportunities
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1992
Year Established
The company was founded as part of Hilton in this year.
2017
Year Became Standalone
The company became an independent entity from Hilton in this year.
- Offers premium vacation ownership experiences in sought-after destinations.
- Specializes in luxury resorts and timeshare opportunities for travelers worldwide.
- Has a global footprint, with resorts in major cities and scenic vacation destinations.
- Focuses on providing memorable vacation experiences with top-tier amenities and customer service.
- Notable for its innovative approach to vacation ownership, blending luxury with flexibility.
- Continues to expand, with plans for new resorts and growth in emerging markets.
Culture + Values
- Hospitality: The company culture emphasizes delivering outstanding experiences for guests and team members.
- Integrity: Employees are expected to act with honesty, transparency, and respect in all their actions.
- Innovation: The organization values creativity and new ideas as key drivers for improvement and growth.
- Ownership: Team members are encouraged to take responsibility for their actions and the outcomes of their work.
- Teamwork: Success is achieved through collaboration and mutual support among team members.
Environment + Sustainability
10% reduction
Energy Consumption
Energy consumption reduced per occupied room.
9% reduction
Water Consumption
Water consumption reduced per occupied room.
50% waste diversion
Waste Management
Many resorts achieve over 50% waste diversion rates.
Net zero by 2050
Carbon Emissions Target
Aimed to achieve net zero carbon emissions by 2050.
- Committed to reducing environmental impact through sustainability programs.
- Recognized for sustainable operations, including renewable energy and energy-efficient technologies.
Inclusion & Diversity
45% women
Leadership Diversity
Women make up almost half of leadership roles, reflecting the company's commitment to fostering an inclusive environment and meeting its diversity objectives.
- Has set a goal to increase diversity in leadership roles and ensure an inclusive culture.
- Promotes a culture of respect, inclusivity, and equal opportunity, supported by resources and programs for a diverse workforce.