Field Service Heavy Equipment Technician

Description

• Adhere to Finning expense claim policies and ensure proper management of expenses.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
• Ensure all service documentation and billing is accurate and properly recorded.
• Troubleshoot, repair and maintain all heavy duty equipment and/or related equipment in a timely fashion and on customer site.
• Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools.
• Maintain and track inventory and tooling within approved inventory levels.
• Work as part of a team to meet Finning customer service commitments.
• Travel to customer facilities and worksite where and when required, communicating field work to Service Supervisor to maximize service hours.
• Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required.
• Maintain positive relationships with customers and co-workers.
• Test repaired equipment for proper performance and to ensure that work meets manufacturer specifications.
• Perform routine maintenance work.

Requirements

• Computer literacy along with an understanding of Finning systems and software programs would be considered assets.
• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
• Ability to maintain positive customer relationship and provide real time customer centric solutions.
• Ability to read and comprehend instructions and service literature.
• Ability to multi task, detail oriented, positive attitude, and team player.
• Understanding of the Caterpillar product line and ability to repair all equipment will be considered an asset.
• Understand and adhere to all Finning policies, including Code of Conduct and Safety.
• Self-starter with ability to work under minimal supervision and contribute positively to safe work environment.
• Strong interpersonal and communications skills, both written and verbal.
• Mechanical aptitude with strong knowledge of parts and repairs.
• Ability to create standard correspondence.
• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
• The ability to troubleshoot and solve problems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance