Receptionist - Casual at Ryman Healthcare in Burwood, Victoria, Australia | Kablio

Role

Description

admin support

reception

visitor assistance

resident enquiries

phone handling

customer service

Provide administration assistance including accounts and office/reception duties
Welcome all visitors and provide assistance and direction as necessary
Assist residents and visitors with general enquiries
Answer all phone calls in a courteous and timely manner
Ensure a hospitable and helpful service to residents, relatives, visitors and staff

Requirements

reception

communication

reliability

empathy

patience

Elevate resident and visitor experiences with warmth and efficiency
Previous reception experience in the industry is desired (but not essential for the right candidate)
Outstanding communication skills
A reliable, friendly and professional manner
Strong empathy and patience with elderly residents

Benefits

Receive a complementary designer uniform
Opportunities for professional development and career progression
Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
Opportunities for career growth and development
Extra paid wellness day to support physical and mental well-being
Work in a facility that operates more like a family business. We are well resourced and have great care ratios
Fun, friendly and supportive team environment
Monthly employee recognition

Training + Development

Information not given or found

Interview process

applications reviewed upon receipt
interviews may be conducted before the advertised close date

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1984

Company Origins

Established in 1984 as a pioneer in retirement living and aged care.

40+ Villages

Extensive Network

Operates over 40 retirement villages across New Zealand and Australia.

Strong Growth

Financial Performance

Reports consistent growth in revenue and resident satisfaction.

Quickly becoming a leader in retirement living and aged care.
Specializes in modern, purpose-built facilities.
Offers independent living, assisted living, and specialized dementia care.
Pioneered the 'Life's a Journey' philosophy, emphasizing vibrant lifestyles in supportive communities.
Incorporates beautiful gardens, recreational spaces, and integrated healthcare services.
Continues to innovate with plans to expand its village network and enhance healthcare offerings.
Known for unique design approach and in-house construction teams ensuring high-quality village design.

Culture + Values

Kindness and care: Kindness is in our DNA; it underpins everything we do
Strong teams: We build positive, trusting teams who work together as one
Resilience and composure: We keep going, despite the bumps in the road
Strive for excellence: We innovate and work hard to earn our success
Communication: We use simple, clear language that gets straight to the point
Lead and empower: We lead others with kindness, clarity and support

Environment + Sustainability

42% Reduction

GHG Emissions Target

Committed to reducing absolute Scope 1 and 2 GHG emissions by 42% by 2030 with a base year of 2021.

2050 Net-Zero

Long-Term Commitment

Aiming to achieve net-zero emissions by 2050 as part of broader sustainability goals.

75.5% Suppliers

Science-Based Targets

Engaging suppliers to ensure 75.5% of them (by spend) have science-based targets by 2028.

75% Emission Cut

Using Engineered Timber

New builds using cross-laminated timber (CLT) will reduce structural emissions by up to 75%.

Validated by Science Based Targets initiative (SBTi) in March 2024
2024 reported ~4.318 M kg CO₂e (Scope 1), ~8.234 M kg CO₂e (Scope 2), ~1.418 M kg CO₂e (Scope 3 business travel)
On‑track to achieve 100 % electricity from renewables in NZ via Papareireiā Solar Farm (completion mid‑2025)
2024: completed 86 % of climate‑risk disclosure roadmap actions

Inclusion & Diversity

5,600+ Trained

Dementia Awareness Training

Over 5,600 team members across New Zealand and Australia have completed dementia awareness training.

Taha Māori Strategic Plan completed in 2024 per NZ Ministry of Health standards
‘Reflect’ Reconciliation Plan submitted to Reconciliation Australia
Gender split among staff: [not publicly disclosed]
No publicly available gender‑specific targets or results

Articles

Investor Enquiries

Careers Contact

Wikipedia – Ryman Healthcare

Company

Overview

Founded in 1984

Company Origins

Established in 1984 as a pioneer in retirement living and aged care.

40+ Villages

Extensive Network

Operates over 40 retirement villages across New Zealand and Australia.

Strong Growth

Financial Performance

Reports consistent growth in revenue and resident satisfaction.

Quickly becoming a leader in retirement living and aged care.
Specializes in modern, purpose-built facilities.
Offers independent living, assisted living, and specialized dementia care.
Pioneered the 'Life's a Journey' philosophy, emphasizing vibrant lifestyles in supportive communities.
Incorporates beautiful gardens, recreational spaces, and integrated healthcare services.
Continues to innovate with plans to expand its village network and enhance healthcare offerings.
Known for unique design approach and in-house construction teams ensuring high-quality village design.

Culture + Values

Kindness and care: Kindness is in our DNA; it underpins everything we do
Strong teams: We build positive, trusting teams who work together as one
Resilience and composure: We keep going, despite the bumps in the road
Strive for excellence: We innovate and work hard to earn our success
Communication: We use simple, clear language that gets straight to the point
Lead and empower: We lead others with kindness, clarity and support

Environment + Sustainability

42% Reduction

GHG Emissions Target

Committed to reducing absolute Scope 1 and 2 GHG emissions by 42% by 2030 with a base year of 2021.

2050 Net-Zero

Long-Term Commitment

Aiming to achieve net-zero emissions by 2050 as part of broader sustainability goals.

75.5% Suppliers

Science-Based Targets

Engaging suppliers to ensure 75.5% of them (by spend) have science-based targets by 2028.

75% Emission Cut

Using Engineered Timber

New builds using cross-laminated timber (CLT) will reduce structural emissions by up to 75%.

Validated by Science Based Targets initiative (SBTi) in March 2024
2024 reported ~4.318 M kg CO₂e (Scope 1), ~8.234 M kg CO₂e (Scope 2), ~1.418 M kg CO₂e (Scope 3 business travel)
On‑track to achieve 100 % electricity from renewables in NZ via Papareireiā Solar Farm (completion mid‑2025)
2024: completed 86 % of climate‑risk disclosure roadmap actions

Inclusion & Diversity

5,600+ Trained

Dementia Awareness Training

Over 5,600 team members across New Zealand and Australia have completed dementia awareness training.

Taha Māori Strategic Plan completed in 2024 per NZ Ministry of Health standards
‘Reflect’ Reconciliation Plan submitted to Reconciliation Australia
Gender split among staff: [not publicly disclosed]
No publicly available gender‑specific targets or results

Articles

Investor Enquiries

Careers Contact

Wikipedia – Ryman Healthcare