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Southland Industries

Service Coordinator

Company logo
Southland Industries
Leader in integrated MEP building systems delivering full‑lifecycle solutions from design to operation.
Coordinate and dispatch daily service activities, handling customers, technicians, and paperwork.
1d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Houston, TX
Field
Company Size
5,000 Employees
Service Specialisms
Mechanical Engineering
Electrical Engineering
Plumbing
HVAC
Fire Protection
Building Systems
Energy Management
Sustainability
Sector Specialisms
Commercial
Industrial
Buildings
Mechanical Service
Building Automation
Controls
Prefabricated Construction
Modular Construction
Role
What you would be doing
pm scheduling
dispatch
schedule board
timecard entry
po management
call tracking
  • Assist with scheduling preventative maintenance calls per customer’s scope of service and as directed by Service team supervisor.
  • Communicate with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary.
  • Collect daily technician timecards. Review each for accuracy and promptly enter information into system.
  • Assist with managing the defect warranty process, ordering parts, maintaining sufficient inventory, scheduling, billing, and other duties as needed.
  • Process incoming field paperwork from assigned Service teams, including work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports and vendor invoices.
  • Maintain the Graphical Schedule Board for assigned Service teams. Enter appointments for all technician activity. Maintain a 2-week look-ahead schedule for confirmed and unconfirmed work. Close out appointments for work completed.
  • Dispatch service calls in a timely manner. Inform customers of ETAs and notify promptly of any delays, as they occur.
  • Regularly monitor reports on open POs, open/complete service calls, and PM schedule and profitability.
  • Facilitate and maintain a cohesive and respectful work environment.
  • Respond to customer inquiries and resolve or escalate customer concerns or complaints, as appropriate.
  • Enter service requests, received via phone, fax and email, into system. Ensure each customer’s account information is correctly entered and updated.
  • Properly schedule and document all daily service activities for assigned Serviceteams.
  • Issue purchase orders (POs) and enter data into system accordingly. Track/resolve open POs. Coordinate with Accounting through doc-link system.
  • Track daily progress of service calls.
  • Prioritize service calls. Determine the needs of the customer and match to an appropriately-skilled technician.
  • Meet with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
  • Collect pertinent account information from new/pending customers for credit verifications/approvals.
What you bring
high school
5+ years
ms office
wennsoft
osha
customer service
  • High school diploma or equivalent
  • Thorough understanding of business/industry practices, standards and processes
  • 5+ years of progressive experience in dispatch, administration, and customer service
  • Thorough understanding of and respect for safety and OSHA rules and regulations
  • Strong written and verbal communication skills
  • Advanced computer skills (MS Office); WennSoft experience a plus
  • Must be detail-oriented and adept at multi-tasking
  • Outstanding customer service skills and the ability to handle multiple demands calmly and politely
  • Strong organizational and problem solving skills
  • Excellent motivational and team-building qualities
Benefits
  • Term life, AD&D insurance, and voluntary life insurance
  • Paid parental leave
  • Paid holidays, vacation, and personal time
  • Disability income protection insurance
  • Medical, dental, and vision insurance (100% paid for employee)
  • Pre-tax flexible spending plans (health and dependent care)
  • Training/professional development opportunities and company-paid memberships for professional associations and licenses
  • Wellness benefits
  • Annual bonus program based upon performance, achievement, and company profitability
  • 401(k) plan with 50% company match (no cap) and immediate 100% vesting
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
  • we are not able to offer sponsorship of employment at this time.
Security clearance
  • all employment offers are contingent upon successful drug tests, background checks, and professional reference checks.
  • roles that include driving as an essential job duty require a successful motor vehicle record (mvr) check.
Company
Overview
1949 Founded
Year Established
The company was established in 1949, marking the beginning of its journey in the MEP industry.
Two Acquisitions: 2020, 2022
Expansion Milestones
The company expanded its national reach through strategic acquisitions in 2020 (Burns Mechanical) and 2022 (Brandt Companies).
75th Anniversary | 2024
Notable Achievement
Celebrated 75 years of innovation in building systems, reflecting decades of expertise and growth.
$2–3B Revenue
Annual Impact
The company generates an estimated ~$2–3 billion in annual revenue, showcasing its significant presence in the construction sector.
  • Delivers engineering, construction, service, and energy solutions across complex building lifecycles.
  • Works on high‑profile projects—from airports and sports arenas to hospitals and advanced technology facilities.
  • Known for tackling intricate MEP challenges with prefabrication, modular systems, and cutting‑edge controls.
  • Typical projects include airport baggage systems, elite sports venues, healthcare campuses, and biotech labs.
  • Stands out for its seamless ‘one‑company’ national model that leverages cross‑country expertise.
  • Combines bold problem‑solving and craftsmanship to create future‑ready, efficient built environments.
Culture + Values
  • We deliver innovative, reliable, and sustainable solutions.
  • We care deeply about our people, our clients, and the communities we serve.
  • Integrity is at the core of everything we do.
  • We embrace collaboration, communication, and teamwork.
  • We are committed to continuous improvement and operational excellence.
  • We value accountability, transparency, and doing what is right.
Environment + Sustainability
2050 net-zero emissions
Net-Zero Target
The company is committed to achieving net-zero emissions by 2050, aligning with global climate goals.
  • Delivering energy-efficient systems and sustainable building solutions.
  • Integrating sustainable practices into design and construction processes.
  • Reducing environmental impact through green building certifications like LEED.
  • Implementing waste diversion strategies and energy reduction measures across projects.
Inclusion & Diversity
  • Prioritizes a diverse and inclusive workplace where all individuals can thrive.
  • Aims to enhance diverse representation within leadership positions.
  • Supports employee resource groups that focus on underrepresented communities within the company.
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