Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Service Coordinator
Southland Industries
Leader in integrated MEP building systems delivering full‑lifecycle solutions from design to operation.
Coordinate and dispatch daily service activities, handling customers, technicians, and paperwork.
1d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Houston, TX
Field
Company Size
5,000 Employees
Service Specialisms
Mechanical Engineering
Electrical Engineering
Plumbing
HVAC
Fire Protection
Building Systems
Energy Management
Sustainability
Sector Specialisms
Commercial
Industrial
Buildings
Mechanical Service
Building Automation
Controls
Prefabricated Construction
Modular Construction
Role
What you would be doing
pm scheduling
dispatch
schedule board
timecard entry
po management
call tracking
Assist with scheduling preventative maintenance calls per customer’s scope of service and as directed by Service team supervisor.
Communicate with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary.
Collect daily technician timecards. Review each for accuracy and promptly enter information into system.
Assist with managing the defect warranty process, ordering parts, maintaining sufficient inventory, scheduling, billing, and other duties as needed.
Process incoming field paperwork from assigned Service teams, including work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports and vendor invoices.
Maintain the Graphical Schedule Board for assigned Service teams. Enter appointments for all technician activity. Maintain a 2-week look-ahead schedule for confirmed and unconfirmed work. Close out appointments for work completed.
Dispatch service calls in a timely manner. Inform customers of ETAs and notify promptly of any delays, as they occur.
Regularly monitor reports on open POs, open/complete service calls, and PM schedule and profitability.
Facilitate and maintain a cohesive and respectful work environment.
Respond to customer inquiries and resolve or escalate customer concerns or complaints, as appropriate.
Enter service requests, received via phone, fax and email, into system. Ensure each customer’s account information is correctly entered and updated.
Properly schedule and document all daily service activities for assigned Serviceteams.
Issue purchase orders (POs) and enter data into system accordingly. Track/resolve open POs. Coordinate with Accounting through doc-link system.
Track daily progress of service calls.
Prioritize service calls. Determine the needs of the customer and match to an appropriately-skilled technician.
Meet with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
Collect pertinent account information from new/pending customers for credit verifications/approvals.
What you bring
high school
5+ years
ms office
wennsoft
osha
customer service
High school diploma or equivalent
Thorough understanding of business/industry practices, standards and processes
5+ years of progressive experience in dispatch, administration, and customer service
Thorough understanding of and respect for safety and OSHA rules and regulations
Strong written and verbal communication skills
Advanced computer skills (MS Office); WennSoft experience a plus
Must be detail-oriented and adept at multi-tasking
Outstanding customer service skills and the ability to handle multiple demands calmly and politely
Strong organizational and problem solving skills
Excellent motivational and team-building qualities
Benefits
Term life, AD&D insurance, and voluntary life insurance
Paid parental leave
Paid holidays, vacation, and personal time
Disability income protection insurance
Medical, dental, and vision insurance (100% paid for employee)
Pre-tax flexible spending plans (health and dependent care)
Training/professional development opportunities and company-paid memberships for professional associations and licenses
Wellness benefits
Annual bonus program based upon performance, achievement, and company profitability
401(k) plan with 50% company match (no cap) and immediate 100% vesting
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
we are not able to offer sponsorship of employment at this time.
Security clearance
all employment offers are contingent upon successful drug tests, background checks, and professional reference checks.
roles that include driving as an essential job duty require a successful motor vehicle record (mvr) check.
Hey there! Before you dive into all the good stuff on our site, let’s talk cookies—the digital kind. We use these little helpers to give you the best experience we can, remember your preferences, and even suggest things you might love. But don’t worry, we only use them with your permission and handle them with care.