Technical Support Specialist I
Aaon, Inc.
Handles warranty issues, coordinates field service, and supports customers for HVAC units.
8 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Tulsa, OK
Field
Company Size
2,300 Employees
Service Specialisms
Mechanical Technical Support
Controls Technical Support
Equipment Support
Warranty Support
Factory Service
Preventive Maintenance
Commissioning
Engineering
Sector Specialisms
Commercial
Industrial
Energy-efficient HVAC Solutions
Climate Solutions
Decarbonization
Electrification
Rooftop Systems
Dedicated Outdoor Air Systems (DOAS)
Role
What you would be doing
field coordination
warranty approval
control troubleshooting
cost assessment
issue investigation
customer relations
- Coordinates with the leadership projects which require field service technician(s) (internal/contractor).
- Adheres to AAON warranty terms and conditions and provides final approval on warranty payables.
- Meets and responds to customers, sales representatives, and vendors as necessary.
- Explains control sequences for equipment operation to assist in troubleshooting.
- Assesses the allowed cost to repay for authorized warranty work.
- Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.
- Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner.
- Interprets wiring diagrams over the telephone to help diagnose issues in the field.
- Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor).
- Assures adequate company commitment to jobs and customer relationships.
- Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
- Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.
What you bring
problem solving
interpersonal skills
teamwork
communication
multitasking
heavy lifting
- Maintains a working knowledge of all customers and sales representatives.
- Exhibits good decision-making and analytical problem-solving abilities.
- Ability to lift up to 50 1bs.
- Excellent interpersonal relationship skills.
- Works effectively in a team environment and in a fast-paced high-pressure environment.
- Communicates effectively in written and spoken form.
- Ability to sit or stand for up to 95 percent of work hours.
- Demonstrates strong multi-tasking capabilities and organizational skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- specializes in high-performance HVAC systems designed to maximize energy efficiency.
- a leader in providing sustainable solutions for indoor air quality in both commercial and industrial settings.
- designs and manufactures a wide range of air conditioning, heating, and ventilation systems.
- known for innovation in energy-efficient products, including their focus on sustainability through technology.
- typical projects range from large commercial buildings to industrial sites, where they provide state-of-the-art HVAC systems.
- systems are engineered to provide cost-effective, eco-friendly solutions for air quality, comfort, and energy savings.
- a preferred partner for many Fortune 500 companies and government projects due to strong focus on product quality.
- notable for their commitment to continuous improvement and pushing the boundaries of HVAC technology.
- Innovation: Constantly evolving and delivering innovative products and services.
- Integrity: Conducting business with honesty, ethics, and responsibility.
- Customer Commitment: Building strong, long-lasting relationships with customers by exceeding expectations.
- Excellence: Striving for the highest quality in products, service, and operations.
- Collaboration: Working together to achieve common goals.
- Safety: Maintaining a safe and healthy working environment for all employees.
2050 Net Zero Goal
Commitment to Sustainability
Targeting net zero greenhouse gas emissions in their operations by the year 2050.
- Aims to reduce energy consumption and increase energy efficiency in their operations.
- Integrated sustainable practices into product designs, such as energy-efficient HVAC systems.
- Prioritizes the use of eco-friendly refrigerants in their products.
- Uses recyclable materials in manufacturing and promotes sustainable production processes.
- Invested in renewable energy sources, including solar power installations at their facilities.
- Fosters a diverse and inclusive workplace, respecting and accepting all employees.
- Committed to gender equality, though specific gender-related statistics are not publicly disclosed.
- Promotes equal opportunity for career growth and leadership positions.
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