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Senior Relationship Manager
Rea Group
Manage and grow relationships with high‑value REA customers, driving revenue and retention.
2d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Richmond, Victoria, Australia
Office Full-Time
Company Size
3,400 Employees
Service Specialisms
Real Estate Services
Digital Property Advertising
Property Search
Property Data Analytics
Mobile Applications
Marketplace Solutions
Property Listings
Property Technology
Sector Specialisms
Residential
Commercial
Property Development
Home Financing
Property Valuation
Role
What you would be doing
revenue growth
customer retention
relationship management
strategic planning
product adoption
business reviews
- Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
- Grow revenue through product upgrades and maintain 100% product retention.
- Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.
- Looks at tricky situations through a solutions-focused lens
- Support internal stakeholders by connecting them to customers as required
- Ensure to drive consistent engagement with customers to REA events
- Retain customer base within cancellation and renewals targets
- Drive a strategic portfolio and territory plan with Hive team engagement.
- Manages and maintains relationships with our highest value customers (including ownership groups), ensuring their needs are met.
- Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
- Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
What you bring
salesforce
crm
saas
microsoft office
advertising
relationship building
- Knowledge of property and marketing methods helpful
- Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce
- Advertising and online experience highly desirable
- Previous use of CRM systems
- Any experience in SaaS is desirable
- You will know the importance of building relationships fast with internal stakeholders as well as customers
- Intermediate Microsoft Office skills
- Can build relationships quickly
- Flexible parental leave offering for primary and secondary carers
- A hybrid and flexible approach to working - https://rea.to/hybrid-working
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed
- Programs to support mental, emotional, financial and physical health & wellbeing
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1995
Company Origins
The company was established in a Melbourne garage, marking the beginning of its journey to become a publicly traded entity.
A$928M Revenue
Financial Performance
The company achieved significant revenue growth, exceeding A$928 million in fiscal year 2021.
16+ Brands
Brand Portfolio
The company has expanded its portfolio to include over 16 brands, including strategic investments and ventures.
- Flagship platforms like realestate.com.au and realcommercial.com.au attract millions of users monthly across Australia and beyond.
- International expansion included acquisitions in Europe, Asia, and North America, spanning Italy, Luxembourg, India, and the US.
- Its services span residential, commercial, and industrial property advertising, mortgage brokering, and property analytics.
- Blended agile tech culture: cloud-native, multi-language engineering teams driving user-centric innovation.
- Notable moves: controlling atHome in Europe, merging SEA assets with PropertyGuru, and eyeing stakes in the UK’s Rightmove.
- Believes in making a positive difference for people, its customers, and its communities.
- Driven by values of integrity, innovation, and collaboration.
- Takes responsibility and accountability for its actions.
- Passionate about its work and the impact it makes.
- Has a growth mindset, encouraging new ideas and continuous learning.
- Fosters an inclusive, supportive, and diverse culture where everyone can thrive.
Net Zero by 2030
Carbon Emissions Target
Committed to achieving net zero carbon emissions by 2030 through impactful sustainability initiatives.
- The company has implemented energy-efficient practices and renewable energy sourcing.
- They have invested in carbon offset programs to neutralize their environmental impact.
- The company has committed to reducing waste and increasing recycling initiatives across operations.
- The company tracks and reports on its sustainability performance annually.
50% women
Women in Leadership
Target to achieve gender balance in leadership roles by a specified year.
- Reports on gender diversity across all levels of the business.
- Sets targets for gender pay equity and tracks progress.
- Promotes a workplace culture that supports individual needs and encourages flexible work arrangements.
- Initiatives to support diverse backgrounds and perspectives.
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