Field Service Staff Manager

Description

The position is a hybrid remote role based near Bristol, PA or the greater New York/Northern New Jersey area, with required office presence in Bristol and occasional travel to the site. The role involves managing onsite operators, supporting service teams, and ensuring high‑quality, safe, and profitable service delivery.

• Manage onsite operators in NY/PA and CA, overseeing quality, profitability, KPIs, employee development, EHS, and customer satisfaction.
• Ensure execution of customer contract obligations, repairs, overhauls, and warranty procedures across all product lines.
• Collaborate on strategic planning for the operational region.
• Enforce work safety guidelines for employees, contractors, and external companies.
• Develop and implement standardized processes to support the Service Team.
• Work with Service Managers to deliver high‑quality, timely service, including spare‑part delivery and new business opportunities.
• Optimize service call costs and meet service contract requirements.
• Escalate complex technical issues to the Technical Services Group.
• Implement and maintain compliance with EHS requirements and audits.
• Increase customer satisfaction through fast response times and technical expertise.
• Review operator timecards and billed hours.
• Ensure timely job closure in coordination with operations staff.
• Manage multiple sites remotely while conducting routine site visits across the fleet.

Requirements

• Several years of electrical/mechanical experience, preferably in plant engineering or energy sector service.
• Prior managerial or lead experience in an industrial environment.
• Completed technical or electrical/electronic vocational training.
• Excellent written and spoken English communication skills.
• High flexibility, resilience, and ability to motivate employees.
• Strong process analysis and optimization abilities.
• Customer‑focused with problem‑solving and negotiation skills.
• Proficient with Oracle and Microsoft applications.
• Knowledge of Jenbacher gas engine series.
• Willingness to travel as required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance