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Overnight Concierge (Luxury Residential)
Related Management Company
Provide upscale concierge service, handling residents, guests, security, and amenities.
7d ago
Junior (1-3 years)
Full Time
New York, NY
Onsite
Company Size
4,000 Employees
Service Specialisms
Property Management
Real Estate Development
Construction
Investment Management
Design
Architecture
Urban Planning
Property Leasing
Sector Specialisms
No specialisms available
Role
What you would be doing
vendor tracking
package logging
service tracking
camera monitoring
inventory support
visitor management
- Track vendor and contractor activity and follow access procedures
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Track service requests and amenity bookings
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Offer local tips, help with events, and maintain bulletin boards
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Greet residents and guests with professionalism and warmth
- Manage visitor logs and help maintain accurate resident preferences
- Keep the front desk clean and organized
- Notify the Resident Manager of unscheduled move-ins/outs
- Step in to solve service issues when possible, and escalate as needed
- Join daily huddles and team updates
- Monitor building camera systems and logs
- Take on special assignments when asked
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Follow all emergency procedures and stay calm under pressure
- Prepare elevators and common areas for scheduled moves
- Follow up with residents to ensure satisfaction
- Support the package room and inventory systems
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
What you bring
high school
emotional intelligence
hospitality
personalization
physical
ms office
- High school diploma or equivalent
- Model professionalism and emotional intelligence
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Remember and act on resident preferences to personalize service
- Ability to lift to 50 lbs and stand for long periods
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1972
Year of founding
The company was established in 1972 by Stephen M. Ross.
$60B Assets
Total Assets
The company manages over $60 billion in assets across its global real estate portfolio.
$45B Pipeline
Data Center Investment
Related Digital has a $45 billion pipeline focused on AI and cloud infrastructure.
- Evolved from affordable housing into a full-service global real estate powerhouse.
- Manages luxury apartments, commercial space, condos, and affordable units in gateway cities.
- Development portfolio includes landmark projects like Hudson Yars in Manhattan and The 78 in Chicago.
- Vertically integrated operations oversee site acquisition, construction, design, leasing, sales, and asset management.
- Launch of Related Digital marks expansion into data center infrastructure targeting AI and cloud demand.
- Operates specialized divisions in residential, commercial, affordable housing, and digital infrastructure.
- Known for integrating cultural, wellness, and hospitality elements into urban communities, offering art, fitness, and unique amenities.
- Headquartered in New York City with offices and developments across major U.S. cities and select global markets.
- We value collaboration and teamwork.
- We believe in fostering a culture of innovation and creativity.
- We prioritize integrity and transparency in everything we do.
- We are committed to excellence and continuous improvement.
- We support a work environment that promotes respect and accountability.
- We embrace a results-driven approach to meet our business goals.
2050
Net Zero Target Year
Committed to achieving net-zero carbon emissions by the year 2050.
- Investing in energy-efficient building designs and operations.
- Committed to reducing operational carbon footprint through sustainable building materials.
- Utilizing renewable energy sources in multiple properties.
- Focus on water conservation, waste management, and eco-friendly construction practices.
- Achieved a reduction in energy consumption through smart building technologies.
- Implementing programs aimed at increasing gender and racial diversity at all levels.
- Focused on closing the gender pay gap within the organization.
- Tracking diversity and inclusion metrics to inform strategic decisions.
- Diversity programs include mentorship, leadership development, and career advancement opportunities.
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