Head Concierge at Premier Estates Limited in Croydon, England, United Kingdom | GBP30,000-33,000 | Kablio

Role

Description

customer service

patrols

team management

deliveries

cctv monitoring

contractor liaison

Deliver excellent customer service to our residents
Carry out patrols
Line managing a team of 8 concierge staff (4 x day and 4 x night)
Be responsible for all deliveries
Monitor CCTV
Liaising with contractors
Issue keys

Requirements

sia licence

communication

quick learning

it skills

multitasking

Be in possession of an SIA Licence
Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organization.
Ability to grasp new concepts quickly
Proficient IT Skills
Strong Multi-Tasking Ability

Benefits

Discretionary bonus
20 Holiday days
Working in a small team, with a flexible rota
Westfield Health cash back plan
Employee referral scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Was founded with a clear vision to provide exceptional property management services.
Has grown into a trusted name in the property consultancy and management sector.
Excels in delivering tailored solutions for residential and commercial properties.
Is well-known for its hands-on approach and commitment to maximizing the potential of each property.
Handles a wide range of projects, from residential estates to large commercial complexes, ensuring each one meets the highest standards.
Has maintained long-lasting relationships with clients across various sectors through strategic property management.
Stands out for its ability to provide flexible, client-focused services that address unique property challenges.

Culture + Values

We treat every customer as we would wish to be treated ourselves and manage every home as we would like our own home to be cared for.
We will be courteous, professional, honest, and trustworthy in everything we do.
Our staff treat everyone equally. Irrespective of race, colour, ethnic or national origins, gender, religion, creed or belief, sexual orientation, or disability.
Commitment to excellence via "Site Standards," "Safety & Security," "Custodianship of funds," and "Communication."

Environment + Sustainability

Investments in sustainable technologies: CHP, heat recovery, biomass heating, PV solar panels, rainwater harvesting, ground & air source heat pumps, EV charging, wind turbines, insulation, low‑energy lighting, sustainable drainage systems
Operational focus: energy efficiency (e.g., green roofs at Colindale), water conservation (rainwater harvesting), waste reduction & recycling (e.g., food waste scheme at Palgrave Gardens)
Accreditations: RoSPA Gold Award for health & safety; ISO 45001 for occupational health & safety; ongoing certifications in sustainable practices
Target: reduce environmental impact by integrating sustainable tech in management and maintenance—supporting UK net‑zero goals (no explicit net‑zero date stated, but actively aligned with Government’s net‑zero targets)
Education & engagement: staff training, resident communication, community engagement, encouraging green travel and behaviour

Inclusion & Diversity

Staff treat everyone equally regardless of race, colour, ethnic or national origins, gender, religion, creed or belief, sexual orientation, or disability.
Encouraged culture of respect, inclusion and collaboration throughout developments and workspaces.
Evidence of inclusion-focused practices in health & safety management (e.g., RoSPA Gold Award, ISO 45001) – though no explicit gender or other demographic statistics provided.

Articles

About Us

Careers

Company

Overview

Was founded with a clear vision to provide exceptional property management services.
Has grown into a trusted name in the property consultancy and management sector.
Excels in delivering tailored solutions for residential and commercial properties.
Is well-known for its hands-on approach and commitment to maximizing the potential of each property.
Handles a wide range of projects, from residential estates to large commercial complexes, ensuring each one meets the highest standards.
Has maintained long-lasting relationships with clients across various sectors through strategic property management.
Stands out for its ability to provide flexible, client-focused services that address unique property challenges.

Culture + Values

We treat every customer as we would wish to be treated ourselves and manage every home as we would like our own home to be cared for.
We will be courteous, professional, honest, and trustworthy in everything we do.
Our staff treat everyone equally. Irrespective of race, colour, ethnic or national origins, gender, religion, creed or belief, sexual orientation, or disability.
Commitment to excellence via "Site Standards," "Safety & Security," "Custodianship of funds," and "Communication."

Environment + Sustainability

Investments in sustainable technologies: CHP, heat recovery, biomass heating, PV solar panels, rainwater harvesting, ground & air source heat pumps, EV charging, wind turbines, insulation, low‑energy lighting, sustainable drainage systems
Operational focus: energy efficiency (e.g., green roofs at Colindale), water conservation (rainwater harvesting), waste reduction & recycling (e.g., food waste scheme at Palgrave Gardens)
Accreditations: RoSPA Gold Award for health & safety; ISO 45001 for occupational health & safety; ongoing certifications in sustainable practices
Target: reduce environmental impact by integrating sustainable tech in management and maintenance—supporting UK net‑zero goals (no explicit net‑zero date stated, but actively aligned with Government’s net‑zero targets)
Education & engagement: staff training, resident communication, community engagement, encouraging green travel and behaviour

Inclusion & Diversity

Staff treat everyone equally regardless of race, colour, ethnic or national origins, gender, religion, creed or belief, sexual orientation, or disability.
Encouraged culture of respect, inclusion and collaboration throughout developments and workspaces.
Evidence of inclusion-focused practices in health & safety management (e.g., RoSPA Gold Award, ISO 45001) – though no explicit gender or other demographic statistics provided.

Articles

About Us

Careers