Senior Business Systems Analyst

Description

• Ensuring policies and procedures are documented as required
• Monitor the deployment of system code changes and provide needed post release assistance to business stakeholders
• Ensure on time delivery of software deliverables by actively setting deliverable milestones, managing on time completion of milestones, prioritizing activities and anticipate/escalate potential project delays
• Actively escalate system issues to CTS support team and system owners leveraging the JIRA ticketing system
• Reporting and tracking of key performance indicators
• Lead and facilitate process improvement initiatives driving innovation and improvement by empowering business units to digitize and automate business processes while maintaining necessary oversight and governance (Automation Center of Excellence – Microsoft Power Platform)
• Perform User Acceptance Testing in Pre-Production and aid during Production validation
• Lead and participate in design reviews of functional requirements and test cases
• Assist business stakeholders with day-to-day operational activities, especially related to BI reporting needs and PBI projects
• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee is frequently required to stand, walk, and sit
• Performing quality assurance checks on software, which includes testing and validating the product developed matches customer requirements
• Documenting customer requirements, evaluating business process implications, and creation of technical documentation, including specifications, manuals, and plans
• Review and verify test evidence and record and track resolution of all defects and system performance issues ensuring adheres to Business Rules and Business Processes
• Ensure proper documentation and deliverables are created and maintained for all project work
• Ensure system changes follow the requirements outlined in the organization’s Toll Services Agreement (TSA) and Comprehensive Development Agreement (CDA)
• Serve as a consultant to business stakeholders to identify system and process workflow defects and enhancement opportunities

Requirements

• 3+ years’ experience working with Microsoft Power Platform specifically Power Apps, Power BI, Power Automate
• Occasional travel required, may include air travel
• Working knowledge of SQL, JSON and Application Programming Interface (API)
• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
• Reporting and documentation skills
• Must be able to demonstrate computer proficiency, especially with the Microsoft suite of products.
• Working knowledge of the concepts of artificial intelligence and previous experience with AI applications a plus
• 3+ years’ experience in the field of business analysis, project management, or relevant master’s degree
• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
• 3+ years’ experience in the toll industry transaction processing preferred, but not required
• Excellent communication skills
• Bachelor’s degree in IT, computer science or a related field
• Excellent analytical skills with the ability to be creative in driving new ideas and solutions
• Advanced Working knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate, etc.)
• Facilitation skills to effectively lead coworkers through project review, analysis, and brainstorming solutions
• Project/Program Management or experience with coordination of multiple teams in a technology systems environment
• Ability to interact with colleagues in a self-managed team structure

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance