Communicates credit issues to all revenue generating departments
Communicates guest requests with the appropriate department
Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc
Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
Informs guests on hotel facilities and amenities, provides directions within the property.
Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.
Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
Reviews departing guest's folios and invites guests back
Requirements
leadership
initiative
customer service
communication
english
team training
Strong leadership skills
Strong initiative and self-motivation.
Sense of ownership
Proven ability to influence a team and achieve results.
Must be able to work days, evenings, and weekends as necessary.
Flexibility and creative problem-solving ability.
Ability to handle pressure and work in a fast paced environment.
Commitment to superior customer service and excellent customer service skills.
Guest-oriented mindset
Excellent communication, interpersonal, and organization skills.
Fluency in job related English both verbal and non-verbal.
Ability to develop the team through training and follow-ups
Must be able to carry 10 lbs.
Attention to detail
Guest Experience Manager preferred
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded with a vision to innovate the hospitality industry, blends creativity with expertise.
Portfolio spans across hotel management and development, with a strong emphasis on operational excellence.
Works closely with investors and developers to create sustainable and high-performing hotel properties.
Specialized in boutique hotels, luxury brands, and resorts, ensuring each project stands out.
A diverse team dedicated to designing, developing, and managing some of the most sought-after hotel properties globally.
Renowned for an innovative approach, integrating technology with traditional hospitality services.
Projects range from urban luxury hotels to serene resort getaways, all tailored to meet specific market needs.
Deep understanding of market dynamics leads to delivering exceptional value in every project.
Expertise extends to operational strategies that increase profitability while maintaining high guest satisfaction.