Assistant Front Office Manager - Esme Hotel

Description

• Communicates credit issues to all revenue generating departments
• Communicates guest requests with the appropriate department
• Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc
• Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
• Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
• Informs guests on hotel facilities and amenities, provides directions within the property.
• Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
• Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.
• Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
• Reviews departing guest's folios and invites guests back

Requirements

• Strong leadership skills
• Strong initiative and self-motivation.
• Sense of ownership
• Proven ability to influence a team and achieve results.
• Must be able to work days, evenings, and weekends as necessary.
• Flexibility and creative problem-solving ability.
• Ability to handle pressure and work in a fast paced environment.
• Commitment to superior customer service and excellent customer service skills.
• Guest-oriented mindset
• Excellent communication, interpersonal, and organization skills.
• Fluency in job related English both verbal and non-verbal.
• Ability to develop the team through training and follow-ups
• Must be able to carry 10 lbs.
• Attention to detail
• Guest Experience Manager preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance