Graduate Service Delivery Manager

• Establish professional stakeholder relationships with clients and residents through exceptional service delivery
• Build leadership capabilities through hands-on team management and establishing a strong on-site presence
• Apply problem-solving methodologies to address complex operational challenges
• Develop foundational skills in workplace safety management and employee welfare protocols
• Analyse operational systems and present data-driven recommendations for equipment and process improvements
• Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation
• Design and execute comprehensive training programs with competency assessment frameworks
• Cultivate inclusive workplace practices while driving employee engagement initiatives
• Drive performance excellence by establishing quality standards and achieving key performance indicators

• Excellent communication and written skills
• Master operational management fundamentals, including inventory control and fleet coordination
• Candidates must hold a full UK driving licence
• Creative problem-solving and a passion for trying new ideas
• Degree-level qualification in environmental sciences, engineering or business management (to be achieved by September 2026)
• Gain practical experience implementing HR processes and procedures aligned with organisational standards
• Willingness to travel to training locations and potentially (if in a rotational role) relocate for role requirements

Our comprehensive Graduate Programme offers hands-on experience working on strategic projects while developing essential personal and professional skills. You'll receive expert training from Veolia's People Development team through monthly sessions at our Kingswood (Cannock) office (travel required), giving you the confidence and capabilities to thrive in your future career.

Graduate Programme;

You'll join our supportive graduate network and benefit from mentorship throughout your journey. At Veolia, we're committed to your long-term growth - our continuous development culture means this is just the beginning of your exciting career journey with us.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

Through our graduate programme you’ll help us to achieve our purpose of Ecological Transformation and build a career we can be proud of. No matter what role you have, when you join us you can play a key role in achieving our vision, and we can make yours happen too.

Salary: Base salary of £28,000 plus Veolia Benefits Package

• Discounts on everything from groceries to well-known retailers
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• 25 days of annual leave
• 24-hour access to a virtual GP, 365 days a year, for you and family members in your household
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to