Trade Waste Technical Officer

By doing this, you will direct support the team’s commitment to customer service while maintaining Urban Utilities' obligations with statutory requirements and in accordance with Urban Utilities' trade waste environmental management plan

The purpose of this role is to play a crucial hand in managing the administrative aspects of trade waste management for businesses and regulatory purposes. This includes trade waste approval processing, record keeping, communication, documentation and reporting and customer support.

• Act as the first point of contact for trade waste-related enquiries, ensuring timely resolution or appropriate referral. Provide clear, technical advice and information on policies and procedures to customers and internal stakeholders, and support the onboarding of new customers by outlining trade waste obligations and processes.
• Conduct compliance monitoring activities, including desktop assessments and audits of trade waste infrastructure and practices. Identify non-compliance, provide guidance on regulatory requirements, and escalate issues where necessary.
• Assess and condition trade waste applications in line with the Water Supply (Safety and Reliability) Act 2008 and Urban Utilities’ Trade Waste Environmental Management Plan. Prepare and issue trade waste approvals and maintain accurate records across corporate systems.
• Maintain and analyse trade waste data, including WasteID compliance information. Prepare detailed reports on permit status, compliance trends, and revenue insights to support operational decision-making.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

• You are a critical thinker who naturally builds strong relationships with stakeholders. You excel at collaboration, aligning objectives, and achieving desired outcomes.
• You can build strong customer relationships and deliver customer and community focussed solutions.
• This role is based at 31 Duncan St and operational sites as required. Hold a Queensland "C" class drivers’ licence or equivalent interstate licence.
• The role requires attendance at Resource Recovery Sites. Immunisation (e.g. Hepatitis A and B, Tetanus) may be required in accordance with Urban Utilities' immunisation policy
• You will bring prior customer service and/or trade waste experience ideally in site-based role.

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Corporate discounts across Health insurance, technology and more
• Generous Salary Packaging options, including novated leases
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family