National real estate firm offering acquisition, development, property & asset management focused on multifamily housing.
Assist property manager with leasing, resident relations, and daily operations.
5 days ago ago
Junior (1-3 years)
Full Time
San Antonio, TX
Onsite
Company Size
450 Employees
Service Specialisms
Real Estate Development
Property Management
Construction
Consulting
Project Management
Design
Architecture
Sector Specialisms
Residential
Commercial
Industrial
Hospitality
Office
Multifamily
Real Estate Acquisition
Development
Role
Description
rent collection
lease processing
report generation
purchase orders
property inspection
resident relations
Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
Processes lease applications and all paperwork associated with generating a lease.
Collects rent from residents and posts into RealPage OneSite.
Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget. Returns after-hour calls duties as required.
May inspect vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and ensure quality property aesthetics.
Assists with planning and attends social and other community events for residents.
Attends and participates in training programs and events.
Assists with marketing efforts in the community to promote positive awareness of the property and increase the traffic of prospective residents.
Generates traffic for prospective residents, makes appointments with prospects, qualifies prospects, and sells them on the merit of the property to close the lease.
Process purchase orders and invoices and send them to accounting.
Distributes renewal notices to current residents.
Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period.
Assists with resolving resident issues and complaints.
Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.
Always displays a friendly and courteous attitude towards residents, clients, and guests. Maintains and promotes a positive attitude with other employees. Contributes and acts as a team player.
Always display a friendly and courteous attitude with other employees. Never confronts a supervisor or other employee in front of residents.
In the absence of the Property Manager, the Assistant Property Manager oversees the office and shall become responsible for all funds pertaining to the property and must ensure daily bank deposits are made.
Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.
Negotiates new leases and renewals per specifications of the property owner and Property Manager. Maintains resident files. Ensures timely move-in for new residents.
Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
Requirements
realpage
ms office
high school
sales
customer service
bookkeeping
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
Organizational skills to maintain records and schedules.
Proficiency with Microsoft Office applications (MS Word, Excel, Outlook, and PowerPoint). Ability to learn and operate RealPage OneSite.
Adheres to a varied work schedule, including weekends and some holidays, as required due to business necessity.
High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in the customer service industry, sales/marketing, or an equivalent combination of education and experience.
Sales knowledge, skills, and ability to sell products and services to existing customers.
Customer service and conflict resolutions skills to overcome objections and resolve issues.
Experience in customer service, sales, and/or leasing required.
Knowledge of general bookkeeping, accounting practices, and property management business procedures.
Skill and ability to communicate verbally, clearly, concisely, and in writing.
Ability to maintain confidentiality and maintain appropriate discretion.
Must abide by Standard Operating Procedures (SOP) for rent collections.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1980
Year Established
The company was established in San Antonio, laying the foundation for its national growth.
Over $4B Transacted
Development and Acquisitions
The company has successfully transacted over $4 billion in multifamily development projects and $3 billion in acquisitions.
28.5K Units Renovated
Capital Upgrades
The company has renovated over 28,500 units across 19 states, investing more than $118 million in capital upgrades.
12 Luxury Hotels
Hospitality Ventures
The company owns and operates 12 luxury hotels, reflecting its diverse portfolio in the hospitality sector.
Oversees capital projects that include luxury high-rises and garden-style communities.
Major projects include EnV Chicago (LEED-certified high-rise), The Bowie in Austin, and Nine at Mary Brickell in Miami.
Integrates services from site selection and financing to construction management and lease-up under a vertically aligned model.
Operations management includes centralized accounting, utility billing, real-time financial reporting, and tech-driven resident experience.
Led by a founder-led team with decades of experience in acquiring billions in assets and pioneering joint ventures.
Culture + Values
70%+
Forklift Replacement
Over 70% of small forklifts have been replaced with electric models to reduce environmental impact.
20,000 gallons
Fuel Savings
Installed microvanes on aircraft to save 20,000 gallons of fuel annually and reduce emissions.
3M+ lb
Waste Reduction
Reused packaging in Canada logistics, saving over 3 million pounds of waste annually.
Investment in industry’s best, most efficient equipment to serve customers while reducing environmental impact.
Providing modal choice and enabling customers to reduce carbon footprint.
Environment + Sustainability
50% mpg increase
Fuel Efficiency Improvement
The fleet achieved a significant improvement in miles per gallon over a ten-year period.
62% ton‑miles/gallon increase
Modal Optimization
Enhanced efficiency in goods movement over the same period.
36% CO₂ reduction
Emissions Savings
Substantial decrease in carbon emissions through improved operations.
Over 3M pounds reused
Packaging Efficiency
Significant reduction in waste through the use of reusable packaging annually.
Dynamic Routing leads to low‑emission freight movement and modal optimization
Replaced 70% of small forklifts with electric models across operations
Aircraft microvanes installed to save 20,000 gallons of fuel and eliminate 6,000 tons of emissions annually
Named Green Supply Chain Partner and Top 100 3PL (5+ successive years) for measurable green results, continuous improvement and industry recognition
Inclusion & Diversity
Zero incidents
Safety Goal
Aiming to achieve zero incidents, injuries, and accidents across all operations.
Gender parity
Senior Leadership
Committed to achieving gender parity in senior leadership roles globally by 2032.
70% suppliers
Sustainability Assessment
Aim to have a minimum of 70% of key suppliers assessed using sustainability criteria by 2025.
Increase representation of underrepresented groups in U.S. senior leadership to reflect population by 2032.