Assistant Property Manager

Description

• Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
• Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
• Processes lease applications and all paperwork associated with generating a lease.
• Collects rent from residents and posts into RealPage OneSite.
• Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget. Returns after-hour calls duties as required.
• May inspect vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and ensure quality property aesthetics.
• Assists with planning and attends social and other community events for residents.
• Attends and participates in training programs and events.
• Assists with marketing efforts in the community to promote positive awareness of the property and increase the traffic of prospective residents.
• Generates traffic for prospective residents, makes appointments with prospects, qualifies prospects, and sells them on the merit of the property to close the lease.
• Process purchase orders and invoices and send them to accounting.
• Distributes renewal notices to current residents.
• Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period.
• Assists with resolving resident issues and complaints.
• Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.
• Always displays a friendly and courteous attitude towards residents, clients, and guests. Maintains and promotes a positive attitude with other employees. Contributes and acts as a team player.
• Always display a friendly and courteous attitude with other employees. Never confronts a supervisor or other employee in front of residents.
• In the absence of the Property Manager, the Assistant Property Manager oversees the office and shall become responsible for all funds pertaining to the property and must ensure daily bank deposits are made.
• Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
• Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
• Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.
• Negotiates new leases and renewals per specifications of the property owner and Property Manager. Maintains resident files. Ensures timely move-in for new residents.
• Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.

Requirements

• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Organizational skills to maintain records and schedules.
• Proficiency with Microsoft Office applications (MS Word, Excel, Outlook, and PowerPoint). Ability to learn and operate RealPage OneSite.
• Adheres to a varied work schedule, including weekends and some holidays, as required due to business necessity.
• High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in the customer service industry, sales/marketing, or an equivalent combination of education and experience.
• Sales knowledge, skills, and ability to sell products and services to existing customers.
• Customer service and conflict resolutions skills to overcome objections and resolve issues.
• Experience in customer service, sales, and/or leasing required.
• Knowledge of general bookkeeping, accounting practices, and property management business procedures.
• Skill and ability to communicate verbally, clearly, concisely, and in writing.
• Ability to maintain confidentiality and maintain appropriate discretion.
• Must abide by Standard Operating Procedures (SOP) for rent collections.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance