Community Impact Operations Associate at Poah Communities in Chicago, IL | Kablio

Role

Description

quality assurance

data management

sharepoint

program management

process improvement

onboarding

Serve as the daily point of contact for Community Impact Coordinators regarding requests, questions, resident referrals, or general problem-solving.
Provide quality assurance and training support for site staff by reviewing performance reports with the Director(s), hosting monthly and quarterly meetings, and creating other support and accountability mechanisms.
Manage sensitive information regarding residents, staff, and organizational growth.
Manage and support portfolio wide internal and external communications, including POAH’s internal SharePoint site, quarterly Success Stories, and bi-annual resident newsletters
Provide program management support to special initiatives
Equip Community Impact staff to own and understand how to utilize their Community Impact budgets
Support the Community Impact central office department’s operations and administration by planning regular staff meetings, coordinating around internal organizational deadlines, tracking internal programs, and supporting interdepartmental collaboration.
Establish processes that drive successful goal setting among site staff
Identify operational efficiencies in Community Impact and roll out new processes or strategies to enable Community Impact staff and partners to deliver maximum value to residents.
Oversee a comprehensive onboarding process and orientation for new Community Impact staff
Stay current on industry trends, including best practices in resident services, asset building, and service-enriched affordable housing
Collaborate with data staff to support site operations.

Requirements

project management

microsoft office

college degree

housing experience

data analysis

communication

Ability to work periodic overtime required
Ability to leverage data to support performance goals.
College Degree preferred; degree in social services, public health, human services, or community development preferred
Possess strong oral and written communication skills.
Familiarity with property management in affordable rental housing is a plus.
Ability to foster and sustain strong relationships with team members, partners, and community stakeholders.
Project management experience
Resourceful in solving problems and maximizing resources
Periodic travel may be required
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
One to two years of experience in housing, real estate, or resident services

Benefits

Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
Tuition Reimbursement Program
Wellness Program
Employee Referral Incentive Program
Company-Provided Life and Accidental Death & Dismemberment Insurance
12 Weeks of Paid Parental Leave
Jury and Witness Duty Leave
Competitive 401(k) Matching, up to 4% of pay
Bereavement Leave
Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.

Inclusion & Diversity

2017 Strategic Plan

DEI Initiatives Established

Launched a strategic plan focusing on diversity promotion across workforce attributes.

11 Voluntary Staff

DEI Working Group Established

Formed a DEI Working Group with 11 voluntary staff members from diverse backgrounds.

40+ Initiatives

Comprehensive DEI Plan

A 2019 DEI Plan comprising over 40 initiatives across various workplace areas.

2020–2023

DEI Working Group Operational

The DEI Working Group was operational from 2020 to 2023, providing regular updates.

No explicit gender-related statistics disclosed publicly.

Articles

Careers

Resident Success

Trauma‑Informed Housing Toolkit

What We Do

Role

Description

quality assurance

data management

sharepoint

program management

process improvement

onboarding

Serve as the daily point of contact for Community Impact Coordinators regarding requests, questions, resident referrals, or general problem-solving.
Provide quality assurance and training support for site staff by reviewing performance reports with the Director(s), hosting monthly and quarterly meetings, and creating other support and accountability mechanisms.
Manage sensitive information regarding residents, staff, and organizational growth.
Manage and support portfolio wide internal and external communications, including POAH’s internal SharePoint site, quarterly Success Stories, and bi-annual resident newsletters
Provide program management support to special initiatives
Equip Community Impact staff to own and understand how to utilize their Community Impact budgets
Support the Community Impact central office department’s operations and administration by planning regular staff meetings, coordinating around internal organizational deadlines, tracking internal programs, and supporting interdepartmental collaboration.
Establish processes that drive successful goal setting among site staff
Identify operational efficiencies in Community Impact and roll out new processes or strategies to enable Community Impact staff and partners to deliver maximum value to residents.
Oversee a comprehensive onboarding process and orientation for new Community Impact staff
Stay current on industry trends, including best practices in resident services, asset building, and service-enriched affordable housing
Collaborate with data staff to support site operations.

Requirements

project management

microsoft office

college degree

housing experience

data analysis

communication

Ability to work periodic overtime required
Ability to leverage data to support performance goals.
College Degree preferred; degree in social services, public health, human services, or community development preferred
Possess strong oral and written communication skills.
Familiarity with property management in affordable rental housing is a plus.
Ability to foster and sustain strong relationships with team members, partners, and community stakeholders.
Project management experience
Resourceful in solving problems and maximizing resources
Periodic travel may be required
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
One to two years of experience in housing, real estate, or resident services

Benefits

Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
Tuition Reimbursement Program
Wellness Program
Employee Referral Incentive Program
Company-Provided Life and Accidental Death & Dismemberment Insurance
12 Weeks of Paid Parental Leave
Jury and Witness Duty Leave
Competitive 401(k) Matching, up to 4% of pay
Bereavement Leave
Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.