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IT Manager
Highgate
Provide IT support and manage systems for a resort, ensuring compliance and project assistance.
1d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Paradise Valley, AZ
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
incident tracking
knowledge base
system installation
it compliance
customer support
project work
- Track work in Incident Management software and contribute to technical knowledge base, documentation, and user training.
- Comply with standards of service established by IT to ensure quality customer service.
- Actively participate in special projects as assigned.
- Perform installation of new computer systems, peripherals, software, and network equipment.
- Maintain IT support processes in compliance with Sarbanes-Oxley, PCI, and data privacy regulations.
- Practice safe work habits.
- Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
What you bring
troubleshooting
voip
mis
hotel
analytical
2 years
- Advanced troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
- Experience in a hotel or related industry.
- Be available to work outside of an established schedule as needed to meet critical deadlines.
- Strong analytical and problem-solving skills.
- At least 2 years of progressive experience in an MIS system or related field.
- Excellent interpersonal and technical support skills.
- Thorough understanding of information technology, microcomputer hardware and software and networking principles.
- Excellent organizational skills and attention to detail.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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