Front of House Team Leader

Description

• Ensure that the reception area is maintained to a high standard.
• Assist with clients reports as required.
• Answer all calls professionally and promptly, ensuring all inquiries are handled in accordance with service standards and response times.
• Provide reception cover, including greeting all guests and VIP visitors.
• Perform routine inventory duties, including monitoring and maintaining current inventory levels.
• Handle corporate events by assisting with venue setup and meeting requirements.
• Monitor all areas and ensure that previous issues have been satisfactorily resolved or closed off.
• Deliver superior customer service and develop key tenant stakeholder engagement through effective and timely communications with tenants, stakeholders and the client.
• Assist the Supervisor and building management with Front of House operations and associated functions.
• Help manage the shift schedule.

Requirements

• Experience working in a five-star hotel in the UAE.
• Demonstrate attention to detail and ownership of processes related to areas of responsibility.
• Capability to establish good relationships with clients, customers, and service providers.
• Native or fluent proficiency in Arabic, Russian, or Mandarin.
• Good people management skills.
• Excellent communication skills, both written and oral.
• Front Office experience (reception).
• Ability to deliver and manage associates’ satisfaction and engagement.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance