Dispatcher: Tuesday - Friday and Saturday or Sunday

Description

The Service Dispatcher is responsible for planning and dispatching technicians in an efficient, customer‑focused manner to exceed client expectations and support Reliable’s operational and growth objectives. The role involves answering emails from technicians, other departments, and within the department promptly, as well as daily communication with the team and the Dispatch manager. The dispatcher supports field team members across HVAC, electrical, and plumbing services, handling quote scheduling, route adjustments, rescheduling, and monitoring same‑day and next‑day availability while updating all booking platforms.

• Plan routes to minimize drive times and assign optimal resources.
• Dispatch work and modify/optimize schedules throughout the day.
• Act as liaison for HVAC, plumbing, and electrical technicians with CSRs, admin, and managers.
• Promote HVAC, plumbing, and electrical growth plans, including maintenance agreements, generator rentals, and rental offerings.
• Schedule engine updates for dashboard availability and dispatches.
• Create, edit, and review invoices for customers and field technicians.
• Assist field team members with job acceptance, complaints, scheduling, time‑off requests, housekeeping, and equipment issues.
• Provide ongoing support by communicating frequently with internal/external departments, vendors, and contractors.
• Coordinate transfer of equipment, materials, and supplies from office/warehouse to field operatives.
• Work with managers to resolve NPS concerns.
• Manage independent contractors by dispatching jobs and sending route information via Service Titan.
• Provide real‑time assistance to contractors for verification and customer concerns.
• Manage direct communication with customers.
• Multi‑task and handle busy, dynamic environments.

Requirements

Employment is conditional upon successful completion of a background check, drug screen, and motor‑vehicle record review. Reliable is an equal‑opportunity employer that celebrates diversity and maintains an inclusive environment, prohibiting discrimination based on any protected characteristic.

• Hold a high school diploma or GED.
• Demonstrate excellent organization and administrative skills.
• Possess 2–3 years’ experience dispatching field personnel in a service‑related industry.
• Have experience with team coordination or project management (helpful).
• Ability to work in a frequently interrupted environment.
• Possess geographical knowledge of the service area or strong map‑reading skills.
• Strong computer skills, including Excel, Word, and preferably Service Titan.
• Excellent data analysis and analytical abilities.
• Strong customer service skillset.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance