Strategic Account Manager - OEM

Description

• Develop and maintain strong, long-term relationships with strategic accounts, serving as a trusted advisor and advocate.
• Monitor account health, track key performance indicators, and develop action plans to address issues or capitalize on opportunities.
• Negotiate contracts, pricing, and service agreements to maximize mutual value and ensure compliance with company policies.
• Drive account retention and growth by upselling and cross-selling relevant products and services.
• Serve as the voice of the customer internally, advocating for enhancements and collaborating on product or service improvements.
• Lead regular business reviews and strategic planning sessions with clients, presenting performance metrics and aligning on future objectives.
• Stay informed about market developments and competitors to provide strategic insights and maintain a competitive edge.
• Coordinate with internal teams—including operations, engineering, product management, marketing, and customer service—to deliver seamless solutions and ensure customer satisfaction.

Requirements

• 5+ years’ experience in account management, sales, or client-facing roles, ideally with strategic or enterprise accounts.
• Strong negotiation, communication, and presentation skills.
• Understand each client’s business goals, challenges, and industry trends to proactively identify growth opportunities and potential risks.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Proven track record of building and managing high-value relationships.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s preferred).
• Proficiency with CRM software and Microsoft Office Suite.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance