Centralized Application & Lease Specialist

Description

• Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Department Manager.
• Identify strategic opportunities for department growth and innovation.
• Administer full cycle application review, approval/denial, income verification (if applicable) lease generation and collection of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of lease information and collect signatures within required timeline.
• Establish rapport and collaborate with the Centralized Sales as well as the onsite community management staff to create smooth transition during the online application, approval, lease signing, and hand off process.
• Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) and Rhino before move in.
• Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.
• Thoroughly complete and enter application information into Sugar CRM. Maintain meticulous notes in Sugar CRM, Onesite, email and Textline.
• Assist CALS teammates on applications and follow-up.
• Verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
• Provide superior customer service to internal and external customers to ensure the experience is effortless and seamless.
• Responsible for finalizing customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
• Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy.
• Work closely with CRM Team to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
• Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new residents file according to company requirements.
• Answer customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
• Partner with internal UDR teams and departments to improve access to data, automations, reporting and technology that drives department support and decision-making.

Requirements

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures.
• Minimum two years’ property management/leasing experience preferred.
• Must have and maintain a valid driver’s license unless otherwise noted.
• Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Demonstrated knowledge of demographics surrounding assigned community.
• Bachelor’s Degree or equivalent combination of education and experience is required.
• Minimum two years’ experience in direct customer service and support required.
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision making
• Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word, and Excel).
• Minimum two years’ office administration experience preferred.
• skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment.
• Must be detail orientated. Possess high degree of time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.

Benefits

• Medical, Dental, Vision Plans
• Dependent Care Spending Account
• 401(k) Plan with company match
• Voluntary Cancer Insurance
• $21.93/hr. (minimum) - $24.03/hr. (maximum), depends on experience
• Voluntary Long Term Care Insurance
• Supplemental Term Life Insurance
• Eligible for monthly performance spiffs, based on various metric-related factors, adding to total compensation potential
• Medical Flexible Spending Account
• Supplemental Short-Term Disability Insurance / AD&D Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance