Client Services Specialist

Description

• Handling and recording of more complex queries such as metering disputes
• Communication with clients through emails and meetings and where necessary supported by more senior members of the team
• Support the team in creating/maintaining bill validation reports for Ameresco clients
• Handling large quantities of numerical data
• Support the team in building and maintaining a good working relationship with Ameresco’s key utility supplier base
• Handling client queries in a complex business environment
• Maintaining client records using Systems link
• Bill validation of invoices with more variable elements, such as those relating to flexible contracts
• Support other ad-hoc energy solutions based workstreams where required

Requirements

• Ability to effectively perform analysis on a range of data within excel and other systems (such as Systems Link) used within the business
• Consumption analysis such as capacity reviews
• Data analytics and a competent excel user
• Query Handling
• Previous and relevant industry knowledge
• Team player with the intellectual rigour, attention to detail and personality to command respect internally and externally

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance