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Digital Experience Manager
Homeserve Usa
Develop and implement digital customer experience strategy to improve user satisfaction and retention, analyze customer data and feedback to optimize digital touchpoints, and collaborate with cross-functional teams to enhance the digital customer journey.
24d ago
$89,712 - $119,616
Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Norwalk, CT
Office Full-Time
Company Size
1,605 Employees
Service Specialisms
Home Repair Services
Plumbing Services
HVAC Services
Electrical Services
Appliance Repair Services
Water Restoration Services
Pest Control Services
Sewer Line Services
Sector Specialisms
Residential
Utilities
Water
Natural Gas
Home Emergency Repairs
Home Warranty
Home Repair Plans
Role
What you would be doing
a/b testing
user testing
customer segmentation
personalized messaging
issue resolution
customer journey mapping
- Collaborate to conduct A/B testing, user testing, and other research to enhance key areas of the digital experience.
- Execute targeted strategies for customer segmentation, personalized messaging, and tailored content across digital channels.
- Assist in resolving customer issues related to the digital experience and proactively identify potential pain points to prevent future issues.
- Map and evaluate customer journeys across web, mobile, and other digital channels to identify friction points and improvement opportunities.
- Support the development and implementation of a digital customer experience strategy to improve user satisfaction and retention.
- Work collaboratively with various teams to drive and support initiatives that enhance the digital customer journey.
- Analyze customer data, digital behavior, and feedback to identify trends, pain points, and improvement opportunities.
- Collaborate with UX/UI designers to refine user flows and enhance overall usability.
- Use insights from surveys, user testing, and analytics to optimize digital touchpoints and improve user satisfaction.
What you bring
bachelor's degree
ms excel
google analytics
problem-solving
analytical
user experience (ux)
- Ability to work independently
- Strong analytical, verbal and written communication and interpersonal skills
- Bachelor's degree or equivalent experience
- Problem-solving mindset and ability to prioritize tasks.
- Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
- Strong understanding of digital marketing, customer experience (CX) principles, and user experience (UX) design.
- Minimum of 3 years of experience in e-commerce and digital marketing / DCX
- Travel up to 5% as needed
- Competency in MS Windows, MS Word, MS Outlook, MS Excel, Analytics tools (Google Analytics, Tableau), Project Management platforms (Jira, Asana)
- Strong work ethic and willingness to take ownership
- 401(k) plan with a company match
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- Competitive compensation
- Career development and advancement opportunities
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
- Friendly, open and team oriented work atmosphere
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
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Company
Overview
1.2K Providers
Partnerships with Providers
Rapidly grew through partnerships with over 1,200 municipal and utility providers.
$2B Savings
Annual Cost Savings
Achieved over $2 billion in covered repair cost savings for customers across North America.
$100M Upgrades
Annual Energy‑Efficiency Installations
Expanding into HVAC installations and energy‑efficiency upgrades, installing over $100 million in upgrades in a year.
Every 34 Seconds
Repair Installations
Installs a professional repair or upgrade every ~34 seconds through its nationwide contractor network.
- Founded in 2003 as a solution to streamline emergency home repairs by offering vetted professionals via 24/7 hotlines.
- Handles hundreds of thousands of repair jobs annually—from sewers and gas lines to electrical, plumbing, HVAC and EV chargers.
- Backed by its UK‑founded parent and recently acquired by Brookfield, the company blends scale with local service.
- Unique in offering integrated plans—from interior plumbing to exterior lines and EV charger setups under one roof.
- Customers are prioritized in every action.
- Operations are conducted with integrity and honesty.
- A culture of respect, transparency, and collaboration is fostered.
- Change is embraced, and continuous improvement is sought.
- Teamwork, accountability, and results are valued.
- The wellbeing of employees and the communities served is cared for.
2050
Net Zero Goal
Aiming to achieve net zero emissions by 2050.
- Committed to reducing its environmental impact and promoting sustainability across its operations.
- Investing in energy-efficient technologies and solutions for its service offerings.
- Focusing on reducing waste and increasing recycling across its business activities.
- Actively seeking to partner with vendors and stakeholders who share its sustainability goals.
- Creates an inclusive work environment where all employees can thrive.
- Has clear goals to increase gender diversity in leadership positions.
- Provides ongoing training on unconscious bias, leadership, and cultural competency.
- Tracks and reports on diversity metrics to ensure accountability.
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