Sample Coordination Manager

Description

• Manage effective change control.
• Ensure subcontracted work is performed accurately and monitored throughout, including reporting and invoicing processes, as well as courier management.
• Ensure customers receive timely, accurate reports and updates and that any queries are followed up swiftly.
• Active management of the Customer Experience (CX) by ensuring the team consistently delivers good professional service to clients.
• Responsible for maintaining clean and tidy working area through regular checks and communication.
• Manage the team of project coordinators, including performance, absence, creating and managing Schedules, monitoring agreed KPIs for the team and providing updates to senior management.
• Record and manage actions and that they are performed on-time.
• Lead and represent the business in customer meetings, ensuring clear communication and alignment.
• Communication with various Laboratory Teams to ensure smooth delivery of work.

Requirements

• Working effectively with large datasets in excel and other database formats.
• Experience in developing and leading teams in a fast-paced environment.
• Good communication and interpersonal skills.
• Previous experience of working in a laboratory setting and using LIMS software would be advantageous.
• Ability to work with minimal supervision independently as well as part of a team.
• Extensive years’ experience in laboratory / science related project management with demonstrated project delivery and meeting client requirements.
• Ability to make robust decisions based on available information.
• Good attention to detail and ability to cope under pressure.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance