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User Experience Content Design Coordinator
Water Corporation
Design, deliver, optimise user‑centric content across web, digital & offline channels.
10d ago
A$101,711 - A$101,711
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Balcatta, Western Australia, Australia
Office Full-Time
Company Size
2,746 Employees
Service Specialisms
Water Supply
Wastewater Management
Sewerage Services
Engineering
Design
Infrastructure Development
Operations & Maintenance
Sustainability Solutions
Sector Specialisms
Water Supply
Wastewater
Drainage
Irrigation
Bulk Water Supply
Drainage Systems Management
Flood Prevention
Land Use Optimization
Role
What you would be doing
seo optimization
journey mapping
design thinking
stakeholder management
content management
user research
- Collaborating with other Content Specialists, UX, UI and CX specialists to deliver customer-centric content that aligns with our brand voice, identity and writing style guide.
- Applying SEO best practice to content planning and delivery to support our organic search and artificial intelligence strategy.
- Working with journey maps and service blueprints to identify content optimisation opportunities across multiple channels.
- Bringing design thinking to connect the user experience with our wider content ecosystem, you’ll design, deliver, implement and measure content experiences.
- Building and managing relationships with internal stakeholders, you’ll advocate for seamless user-focused content experiences, champion customer self-service and seek to engage and educate on digital content best practice.
- Supporting daily business content requests and advising on best content practise and timeframes.
- You’ll be part of a busy high performing content team and aid the Content Team Lead with content management, enhancements and advise on the content direction and delivery for a variety of website features and online services.
- Leveraging user research and analytics data, you’ll identify content optimisation opportunities, share recommendations and implement learnings for continuous improvement.
- Providing support and guidance to improve online and offline customer communications such as SMS, email, letters and bills, to enhance customer touch points and journeys for multiple services.
What you bring
wcag 2.0
seo
figma
google analytics
cms
degree
- Familiarity with industry-related legislative and compliance requirements including Web Content Accessibility Guidelines (WCAG) 2.0
- Highly organised and astute with the ability to prioritise competing workloads.
- Ability to translate user and business needs, stakeholder needs and feedback into actionable steps to make recommendations and deliver content and content experiences with impact.
- Considerable experience in UX content and content processes and applications.
- Solid understanding of SEO best practices to improve organic search experiences through content.
- Relevant experience in communicating complex issues effectively to a diverse range of audiences.
- Tertiary qualification in content design, user experience design, content marketing, communications or a related discipline.
- High focus on collaboration, especially in cross functional teams, working across multiple projects.
- Strong ability to produce and edit content to optimise online interactions and meet customer information needs
- Experience with website Information Architecture, Search Engine Journeys and LLMs modules is desirable.
- Experience using content performance measurement tools including Google Analytics favourable but not essential.
- Familiarity with content design software like Figma or XD.
- Excellent attention to detail and when it comes to correct spelling and grammar.
- Familiarity with content management system and workflow management tools highly regarded.
- Access to long service leave pro rata after 3 years of service
- Full time, permanent opportunity based in Balcatta with flexible working options.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Salary: $101,711 plus Super & Benefits.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Opportunity to join the Marketing & Content Operations team
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- medical check
- qualification check
- police clearance
- australian working rights check
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Company
Overview
2.6M km²
Operating Area
The company spans across a vast region of 2.6 million square kilometers, ensuring water supply and management across Western Australia.
40% Desalination & Groundwater
Water Sources
Approximately 40% of Perth’s water supply comes from desalination and groundwater sources, supporting the region's needs.
100Bn Liters Recycled
Groundwater Replenishment
The company recycles 100 billion liters of water annually, enhancing groundwater supplies.
- With roots dating back to 1996, this state‑owned utility has evolved from the Water Authority into the backbone of WA’s water life.
- Boasting projects like the new Victoria Dam (built 1990–91 using fly‑ash RCC) and Aboriginal community upgrades, its engineering legacy is vast.
- Financed through customer revenue, most surplus funds are channeled back to the government or reinvested in projects.
- Its asset footprint spans dams, desalination plants, groundwater networks and irrigation schemes like the Ord and Gascoyne.
- Its operations span regional towns (from Karratha to Albany), underscoring its mission to keep WA’s communities flowing.
- An unexpected highlight: its workforce embraces five‑year flexible leave cycles, letting staff recharge creatively.
- We are committed to delivering a service that customers can trust.
- We actively engage with the community to understand their needs.
- We foster a culture of safety, respect, and collaboration.
- We embrace innovation and continuous improvement.
- We are accountable for our actions and decisions.
- We respect the environment and aim for sustainable solutions.
Net-zero by 2050
Net-zero emissions target
A long-term goal to achieve zero net greenhouse gas emissions.
50% emission cut
Greenhouse gas reduction target
Aiming to reduce greenhouse gas emissions by 50% by 2030.
- Investing in renewable energy sources like wind and solar power.
- Focusing on water efficiency to reduce water loss.
- Making significant progress in sustainable waste management practices.
40% by 2025
Women in Leadership Target
Aiming for 40% representation of women in leadership roles by 2025.
32% workforce women
Current Workforce Composition
As of 2023, women represent 32% of the total workforce.
- Focused on increasing gender diversity across all levels.
- Promotes gender pay equity and transparency.
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