Service Coordinator
Sciens Building Solutions
Coordinate service schedules, dispatch technicians, and handle customer calls.
16 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lowell, MA
Field
Company Size
1,800 Employees
Service Specialisms
Building Solutions
Project Management
Consulting
Technical Services
Design
Sector Specialisms
Commercial
Industrial
Fire Protection
Security Systems
Life Safety
Communication Systems
Electrical Systems
Audio Visual
Role
What you would be doing
maintenance scheduling
technician dispatch
data management
work orders
material requisition
pricing assistance
- Provide accurate information to Accounting to ensure one-day billing processing.
- Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
- Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
- Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
- Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
- Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
- Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
- Dispatch appropriate technician(s) based on skill set required for each site or project.
- Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
- Complete service contract cancellation form(s) and submit with back up for processing.
- Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
- Generate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
- Material requisition: prepare and process accurate purchase requisitions for purchasing.
- Track and/or quote deficiencies.
- Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
What you bring
customer service
service coordination
microsoft office
high school
fire extinguisher
motivation
- Two to five years of experience in customer service.
- Previous service coordination experience
- Must be comfortable using phone/tablet technology
- Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
- Prior fire extinguisher service is a plus
- High school diploma or equivalent.
- Ability to encourage and motivate people with positive attitude.
- Ability to multi-task and remain calm under pressure.
- Must be available 8am-5pm
- Possess sound decision-making skills and practical judgment priorities.
- Strong organizational skills.
- Tuition reimbursement.
- Short term and long-term disability.
- Competitive salary based on qualifications.
- 401(k) matching.
- Professional career development opportunities.
- Medical, dental, and vision plans with options.
- Life insurance.
- Paid time off plan and holidays.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Over 26 Acquisitions
Market Expansion
The company has completed over 26 acquisitions across the U.S. to fuel its growth strategy.
1,800+ Experts
Technical Excellence
A team of over 1,800 experts, including highly skilled technicians, drives project success.
750+ Certified Technicians
Skill and Competence
A workforce of 750+ certified technicians ensures high-quality installations and services.
- Founded from the Latin ‘Sciens’ for ‘knowledgeable and skilled,’ it has built thousands of critical systems nationwide.
- Backed by The Carlyle Group and headquartered in San Francisco, it pursues aggressive growth via acquisitions across the U.S.
- Known for self‑performing comprehensive Sciens Service Suite installations—from design through maintenance.
- Distinctive in combining local company culture with national scale to deliver sophisticated life‑safety solutions.
- Integrates clean agent fire suppression along with electrical, security, and communication systems under one roof.
- No official culture or values statements publicly available.
- No publicly stated environmental or sustainability strategy, net zero target, goals or results.
- No publicly stated DEI strategy, outcomes or gender statistics.
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