Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Technology Support Specialist
Nz Transport Agency Waka Kotahi
Provide technical support and manage service requests in a high-volume IT Service Desk environment, with a focus on relationship management and continuous service improvement.
13d ago
NZ$78,810 - NZ$87,567
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Auckland, Auckland, New Zealand
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Transport Engineering
Infrastructure Planning
Project Management
Design
Consulting
Transport Policy
Construction
Safety Management
Sector Specialisms
Roads and Rail
Commercial Driving
Safety
Walking, Cycling and Public Transport
Planning and Investment
Regulatory
Temporary Traffic Management
Training and Competency
Role
What you would be doing
service desk
ticket management
technical support
hardware troubleshooting
team collaboration
customer service
- Work on a fast-paced IT Service Desk
- Contribute to the Support Team’s documentation and continuous service improvement efforts
- Provide high quality and timely customer service
- Manage request and incident tickets within operational / service levels
- Work closely with other technical teams to deliver a smooth support experience
- Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face to face
- Provide troubleshooting for end user hardware issues
What you bring
office 365
servicenow
relationship management
customer service
technical communication
service desk
- Experience using Office 365 and ServiceNow Platform or similar ticketing management system
- Strong relationship management experience and a confident communication style
- Strong customer service skills and approach
- Able to communicate technical detail to a non-technical audience at all levels of the organisation
- Experience in a service desk environment
- Knowledge in IT diagnostics and technical problem solving and issue management
- Along with our other benefits we also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.
- Flexible working arrangements, including a mix of remote and in office depending on location and role.
- Competitive salary as disclosed and benefits package.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal history check
People also searched
Customer Service Jobs in East Auckland New ZealandIT Support Jobs in East Auckland New ZealandCustomer Service Jobs in Central Auckland New ZealandIT Support Jobs in Central Auckland New ZealandCustomer Service Jobs in South Auckland New ZealandIT Support Jobs in South Auckland New ZealandCustomer Service Jobs in West Auckland New ZealandIT Support Jobs in West Auckland New Zealand
Company
Overview
11,000 km
Road Network
Manages a vast network spanning thousands of kilometers to support transportation needs.
- Committed to enhancing transport systems for safer and more sustainable roads.
- Key focus on improving safety, reducing congestion, and supporting economic growth.
- Works on high-impact projects like highway upgrades, bridge construction, and public transport systems.
- Partners with local councils, contractors, and government bodies to drive transport innovation.
- Focus on long-term projects, including future-proofing infrastructure for urban and rural areas.
- Committed to integrating new technologies, like electric vehicle charging infrastructure.
- We are here to improve people’s lives through transport.
- We embrace diversity of thought and are open to new ideas.
- We are committed to providing a safe, inclusive, and supportive environment for everyone.
- We work collaboratively and communicate openly.
- We make decisions based on evidence, data, and facts.
- We are accountable for our actions and outcomes.
- We act with integrity and are guided by strong ethics.
35% reduction target
Emissions reduction goal by 2025
Aims to significantly lower transport-related emissions to support climate goals.
10% reduction achieved
Carbon emissions reduction in 2020
Demonstrates progress toward long-term sustainability objectives with measurable results.
- Committed to becoming a net-zero carbon organization by 2050.
- Promotes electric vehicles and sustainable transport options.
- Focus on sustainability extends to procurement, encouraging eco-friendly products and practices.
43% Workforce
Women Representation
WomenCurrently account for about half of NZTA’s workforce, reflecting progress toward gender equality.
50% Leadership Goal
Gender Diversity Target
Aiming for balanced gender representation in senior roles within the next four years.
- Focus on increasing gender diversity across all levels.
- Policies implemented to support gender equality and ensure balanced representation in leadership roles.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio