Senior Facilities Coordinator

Description

• Provide general overall facility management services including continuous monitoring of office/facility
• Assist in the monitoring and assessment of vendor performance
• Request, review and submit work orders, bids and proposals from vendors
• Coordinate special events in support of client
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8. Time Management Skills 9. Team Oriented IMPORTANT EDUCATION
• Assist with measuring and reporting key performance indicators against service level agreements
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Manage service and performance of vendors and landlords for timely completion of jobs
• Follow protocol for effective building-specific maintenance and safety procedures
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Manage complex work orders such as environmental issues and disaster recovery
• Coordinate with outside contractors for the service and repairs of equipment
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Maintain on-going communication with contractors, client, and team
• Verify final invoice pricing and process payments in a timely manner
• Train vendors on work order and billing procedures
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Create and record appropriate written communication between all parties
• Follow up with clients to ensure customer satisfaction
• Assist with the inspection of the sites within the assigned building portfolio
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Schedule and document maintenance and repairs on building equipment

Requirements

• A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity
• Associates or Bachelors degree in facilities management, building, business or other related field preferred IMPORTANT EXPERIENCE
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
• Remain knowledgeable regarding all operational aspects of building systems
• Previous customer service experience
• High school diploma or a General Equivalency Diploma (GED) required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance