Description

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
• Ensure customer COD payments are collected prior to job completion.
• Keep technicians’ schedules updated by clearing completed tickets and adding open tickets for materials, billing, and voided tickets.
• Run, review, and manage department reports to ensure customer expectations and commitments are met.
• Assist with billing paperwork and meet customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field technicians with technical/mechanical troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Represent the company in a professional manner.

Requirements

DH Pace Company, Inc. is seeking a Department Service Coordinator/Dispatcher to effectively coordinate field employees in Oklahoma City, OK. The role ensures services meet or exceed customer satisfaction, and is ideal for candidates with dispatch or scheduling experience.

Employment is contingent on successful completion of references, background checks, drug screening, and driving‑record verification where applicable. DH Pace does not accept unsolicited resumes from agencies and complies with equal‑opportunity and pay‑transparency regulations.

• Use Microsoft Office Suite.
• Possess dispatch or high‑volume administration experience (preferred).
• Demonstrate excellent communication skills and focus on customer service.
• Exhibit good time management, organization, and multitasking abilities.

Benefits

The company offers medical, dental, and vision coverage starting the first day of the month after hire, paid time off that accrues annually, and paid holidays plus two floating holidays. Competitive compensation includes annual performance reviews, a 401k with employer match, and company‑paid life, short‑term and long‑term disability insurance. Additional benefits and details are provided during onboarding.

Training + Development

Interview process

Visa Sponsorship

Security clearance