Custom Operations Specialist

Description

• Support broker request tickets and work to resolve in-transit issues quickly and effectively, ensuring minimal delays and accurate clearance.
• Support logistics in maintaining timely and compliant shipments, coordinating with other departments to streamline processes.
• Stay updated on logistics processes and work closely with trade compliance to ensure any regulatory updates are communicated effectively to relevant teams.
• Act as a key contact for customs brokers, logistics partners, and internal stakeholders.
• Track and support post-entry processes, such as corrections and duty refunds, in coordination with the trade compliance team.
• Investigate, resolve, and communicate operational issues affecting logistics flows, collaborating with logistics and trade compliance teams to identify and implement effective solutions.
• Gather, review, and maintain accurate import and export documentation to support logistics and trade compliance requirements, ensuring records are well-organized and accessible for internal reviews and audits.
• Maintain and update standard operating procedures (SOPs) for documentation management processes to ensure consistent and compliant practices.

Requirements

• Knowledge of U.S. Customs regulations, HTS classification, incoterms, and trade documentation.
• Strong organizational skills with high attention to detail and the ability to prioritize in a fast-paced environment.
• Experience working with ACE, customs brokers, freight forwarders, and/or government agencies such as CBP and USDA is a plus.
• Previous experience in data entry preferably in Customs Entry or Supply Chain.
• Proficiency in Microsoft office suite of tools (Excel, PowerPoint, and Word) and SharePoint. Experience with Power BI or ERP systems (such as SAP or Oracle) is a plus.

Benefits

• Parental leave
• Employee Assistance Programs
• Hybrid work schedule (3 days onsite/2 days remote)
• Adoption assistance
• Fertility & Family building support
• Charitable contribution matching and Volunteer Time Off
• Tuition reimbursement
• Savings & Retirement benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance