Resident Advocate

Description

• Respond in a timely manner in all aspects of communication with team member, participants, and partners
• Serve as a mediator in conflicts and attempt to de-escalate anxious or aggressive tenants
• Gain an understanding of each tenant's unique personal and medical needs to provide the best possible support and establish relationship. Use a harm reduction and trauma-informed care approach to assist tenants
• Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance
• Provide support with after-hours programming, tours, and participant events
• Monitor cameras and respond to participant health and safety concerns in a timely manner.
• Maintain daily reports, documenting any incidents in the HMIS/Champ database system, and reporting to the Property Management and Service team
• Support with after-hours programing, tours and participant events
• Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during select evening and weekend hours
• Have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4-6pm
• Maintains and executes confidential information according to HIPAA standards
• In the event of an emergency such as a health or mental health crisis, fire, or presence of unauthorized persons, contact emergency services (e.g., police, fire departments, PMRT) and notify the appropriate individuals and/or after-hours maintenance
• Identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others
• Attend regular monthly team meetings/trainings and PSH department meetings as scheduled

Requirements

• Ability to provide crisis intervention services
• Ability to work independently and as part of a team
• Must have the ability to lift a minimum of 50 pounds
• Ability to past a Pre-Employment Physical Exam
• Fluency in both Spanish and English is an advantage
• Must have the flexibility to work evenings, weekends, and holidays at multiple sites
• Must have the flexibility to work evenings, weekends, and holidays at multiple sites.
• Strong advocacy and case management skills
• Demonstrate empathy and maintain a non-judgmental attitude while interacting with individuals who have recently experienced homelessness
• Obtain and maintains CPR/First Aid Certification
• Display a high level of tolerance and understanding for individuals with mental health and physical health needs
• Excellent organizational skills and the ability to follow through on tasks
• Be familiar with the building lease term agreement and house rules
• Proficiency in written and verbal communication
• Experience in dealing with substance abuse, mental health, and crisis intervention desired
• Ability to pass post-offer Tuberculosis (TB) clearances
• Regular and prompt attendance in the office is required at all times
• Effective problem-solving, communication, and interpersonal skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance