Specialist, Customer Intelligence & Analytics (CDU3) - 20004727

Description

• Conduct customer intelligence activities, including data collection, analysis, and reporting on customer behaviors and satisfaction drivers.
• Create dashboards and reports that highlight key CX performance indicators, trends, and improvement opportunities.
• Manage voice-of-customer (VoC) research programs, surveys, feedback loops, and digital experience analytics.
• Collaborate with cross-functional stakeholders (Operations, Digital, Planning, and CX Design) to translate insights into practical enhancements.
• Support persona creation, segmentation, and journey analytics to optimize experiences across all customer interactions.
• Contribute to innovation projects by validating hypotheses with customer data and research findings

Requirements

• Collaboration & Influence - Works effectively with multiple teams to align on priorities and actions.
• Data-Driven Mindset - Makes decisions grounded in customer insights and measurable outcomes.
• Bachelor's degree in Business, Analytics, Marketing, or a related discipline
• 2+ years in customer analytics, CX research, or customer insights (GCC market preferred)
• Analytical Thinking - Applies structured problem-solving, storytelling with data, and attention to detail

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance