Customer Service Representative

Description

• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Develop a working knowledge of our products and services.
• Manage a high volume of inbound and outbound calls to schedule appointments.

Requirements

• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Strong communication, problem-solving, and customer service skills.
• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Bilingual (Spanish) is a plus.

Benefits

• Career Growth Opportunities – We promote from within.
• Positive Work Environment: Supportive and team-oriented.
• Medical, dental, and vision insurance
• 401(k) with company match
• Comprehensive Benefits:
• Competitive Pay with performance-based bonuses.
• Paid vacation, holidays, and sick leave

Training + Development

Interview process

Visa Sponsorship

Security clearance