Senior Technical Support Engineer
Bentley Systems
Provide technical support, training, and consultancy for civil engineering software
21 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Brisbane, Queensland, Australia
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Engineering
Consulting
Design
Project Management
Technical Services
Software Solutions
Asset Management
Infrastructure Design
Sector Specialisms
Cities
Energy
Mining
Transportation
Electric Utilities
Rail
Roads
Water
Role
What you would be doing
application support
software training
requirements gathering
support liaison
testing
consulting
- Conveying user feedback to product development staff.
- Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
- Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
- Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
- Assisting Technical Support Engineers in resolving complex problems and issues
- Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
- Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
- Promoting and maintaining a high quality, professional, service-oriented company image among users
- Serving as primary support liaison between Bentley and our clients
- Managing any additional follow up, testing and troubleshooting needed
- Keeping and maintaining a close working relationship with the Product Management teams
- Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
- Producing client facing training and multimedia materials
- Appropriately referring issues to other support and quality assurance areas
- Helping to spearhead special projects within the team
- Communicating with all affected parties how and when problems are resolved
What you bring
openroads
autocad
civil3d
civil engineering
support engineer
communication
- 3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
- Best in class written and verbal communication skills
- Possessing thorough knowledge of the client company’s products and other applications used by their users
- 1-5 years of experience in road, rail, and site design preferred
- Strong leadership skills
- 3+ years as a Technical Support Engineer or similar
- Strong critical thinking skills and a desire to solve problems
- Civil Engineering degree or equivalent training and experience
- English Language Proficiency
- Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
- This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
- An attractive salary and benefits package.
- Professional Engineering license a bonus
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1984
Year of Origin
The company was established in 1984, marking the beginning of its journey in providing advanced software solutions for infrastructure.
- Their tools empower engineers, architects, and builders to design, construct, and maintain critical infrastructure worldwide.
- Specialized in industries like water, transportation, energy, and utilities, they offer solutions that span the entire lifecycle of infrastructure projects.
- Bentley’s technology powers projects ranging from bridges and tunnels to railways, roads, and water treatment facilities.
- Notably, Bentley’s acquisition of numerous firms has expanded their capabilities in digital engineering, cloud computing, and AI-powered design.
- The company’s software is used by both private enterprises and public entities to manage complex, large-scale infrastructure initiatives.
- Their flagship product, MicroStation, has become a go-to for 2D and 3D computer-aided design (CAD) modeling.
- Bentley’s growth and success are driven by its commitment to innovation, sustainability, and customer satisfaction, positioning them as a leader in the infrastructure sector.
- Customer-centric innovation
- Commitment to quality and excellence
- Collaborative and empowering work environment
- Integrity in all interactions
- Passion for innovation and technology
- Focus on delivering sustainable outcomes
Target 2050
Net Zero Carbon Goal
The company aims to achieve net zero carbon emissions by the year 2050 through comprehensive strategies and innovations.
- Encourage adoption of sustainable infrastructure practices through digital solutions
- Use of digital twins to optimize energy efficiency and reduce carbon footprint
- Reduce environmental impact through smart construction and design technologies
- Support for clients in meeting their sustainability goals
- Gender balance in leadership roles and throughout the company
- Strong commitment to building a diverse and inclusive workforce
- Diverse talent pool with ongoing initiatives to increase representation across all levels
- Ongoing efforts to improve employee engagement through inclusive practices
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