Leading provider of sustainable energy solutions across diverse industries.
Manage smart meter account cases, installations, and internal stakeholder queries.
20 days ago ago
£29,504 - £34,757
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Cardiff, Wales, United Kingdom
Hybrid
Company Size
22,000 Employees
Service Specialisms
Renewable energy development
Wind farm construction
Hydroelectric generation
Thermal power generation
Carbon capture
Hydrogen solutions
Energy trading
Electricity distribution
Sector Specialisms
Onshore Wind
Offshore Wind
Hydro Power
Flexible Thermal Generation
Solar
Battery Technologies
Electricity Transmission
Electricity Distribution
Role
Description
customer support
case management
account setup
scenario management
third‑party liaison
gain/loss
First point of contact via telephone and email for internal customers on matters relating to smart, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
Managing cases raised by internal customers relating to smart accounts in the system, ensuring setup to bill correctly, data collection recorded and ECOES register flag maintained for all supply gains and meter exchanges.
Managing scenario's and messages in the system relating to smart meter installations and exchanges.
Working with third parties to help resolve installation and incorrect meter detail issues.
Managing smart cos gains/loss scenarios ensuring these are progressed in a timely manner.
Requirements
flexibility
analytical
stakeholder management
mop processes
smets1
3rd party
Ability to be flexible and respond quickly. Projects and smart processes are constantly evolving which requires continuous exchanges with project teams and third parties to stay informed and ensure the team carries out the correct actions or pass on the correct information.
Excellent numeracy, analytical and stakeholder management skills.
Knowledge of MOP processes eg. installation and commissioning
Understanding of the smart customer journey with the ability to articulate in detailed understanding of Smart processes – SMETS1, SMETS2, gains, installation, commissioning, billing.
Ability to work with 3rd party service providers and ensure SSE Business Energy’s requirements remain prioritised at all times
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
criminality and credit check
Company
Overview
SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions.
Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development.
With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production.
The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks.
SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors.
A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe.
The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects.
SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.
Culture + Values
We value integrity, responsibility, and a focus on delivering results.
We work together with a sense of urgency, accountability, and transparency.
We take pride in being responsible stewards of our customers' needs and resources.
We have a culture of continuous improvement and value the feedback from all stakeholders.
We encourage innovation and challenge conventional thinking to drive progress.
Safety is our top priority and integral to everything we do.
Environment + Sustainability
Net Zero 2050
Carbon Neutrality Target
Commitment to achieving net zero emissions by the year 2050.
60% Reduction by 2030
Carbon Intensity Goal
Aims to reduce carbon intensity by 60% from 2020 levels by 2030.
£2Billion Invested
Green Energy Investment
Over £2 billion has been invested in green energy solutions.
Plans to significantly increase renewable energy capacity, focusing on offshore wind and low-carbon technologies.
Targets becoming a leader in the transition to a low-carbon economy, focusing on reducing environmental impact across its operations.
Inclusion & Diversity
40% Target
Female Leadership Representation
Committed to achieving 40% female representation in senior leadership roles by 2030.
Female Apprentices
Apprenticeship Programs
Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.
The company actively promotes equal opportunities and diverse talent across all its business functions.
The company tracks and reports on gender balance across all levels, with a focus on increasing female representation in engineering and technical roles.