New Build Aftercare Coordinator

Description

Join Amplius as a New Build Aftercare Coordinator and be the first point of contact for customers in their new build homes. You’ll support the Aftercare Manager in managing around 1,000 homes each year, ensuring defects are logged, tracked, and resolved. Working with developers, contractors, and internal teams, you’ll help deliver a smooth, positive experience for our customers. If you’re highly organised, enjoy working with people, and thrive in a fast-paced environment, this could be the role for you.

• Act as the primary point of contact for all defect-related enquiries during the liability period, ensuring timely and effective resolution.
• Support the Aftercare Manager with reporting, including developer performance, defect trends, and customer satisfaction.
• Attend new build sites as required to support handovers, technology demonstrations, and warranty processes.
• Maintain clear and responsive communication with customers and contractors across all channels.
• Champion digital services, service improvements, and compliance with complaints procedures, KPIs, and organisation-wide standards.
• Record customer interactions and defect progress in CRM Dynamics, ensuring data protection compliance.
• Accurately triage and categorise defects, liaising with inspectors and applying NHBC or equivalent standards.

Requirements

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

• Knowledge of defect liability processes and NHBC or equivalent warranty standards, with competence in CRM systems, Microsoft Office, and general IT.
• Proven customer service experience, ideally in housing or construction, with a strong focus on problem-solving, innovation, and initiative.
• Ability to prioritise workload, manage own diary, work at pace, and make effective decisions under pressure.
• Excellent verbal and written communication skills, resilience, professionalism, and the confidence to handle challenging conversations.
• Positive, proactive, and collaborative approach, with attention to detail, integrity, and a commitment to continuous improvement and delivering outstanding customer experiences.

Benefits

Salary: £31,245 per year

£31,245 per annum

Location: Hybrid, with a weekly presence in either our Boston or Peterborough offices.

Permanent, Full Time

Training + Development

Interview process

Visa Sponsorship

Security clearance