Branch Manager

Description

• Supervise all branch operations, including workforce planning, job scheduling, dispatch, and resource allocation.
• Drive branch-level initiatives to improve efficiency, productivity, and cost control.
• Analyze cost and forecast data to ensure alignment with the branch’s goals and objectives.
• Ensure compliance with all inventory controls
• Collaborate with Account Management and Business Development to support and nurture customer relationships, aiding key local accounts as needed.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
• Provide valuable insights and support during the formulation of forecasts and budgets.
• Ensure compliance with all safety programs and training compliance
• Enhance collaboration between Service and Modernization teams to boost efficiency and customer satisfaction
• Review and promote the maintenance of a safe, accident free and healthy work environment.
• Hire, develop, and retain Branch Leadership team members who exemplify Climate Pros’ core values and leadership standards.
• Oversee the branch's P&L, ensuring revenue, margin, and EBITDA targets are met or exceeded.
• Regularly communicate with teams through one-on-one meetings, KPI reviews, weekly CPOM meetings, and action planning
• Foster a strong relationship between the local union and the branch
• Manage the branch-level Risk & Opportunity pipeline and align it with financial commitments.
• Oversee branch-level administrative functions, including expense approvals, Z-ticket reviews, and reviewing billing transactions outside the SM threshold.
• Proactively review branch customer lists to maximize growth with existing clients and identify new opportunities.
• Ensure successful execution of construction and service projects in alignment with company standards and customer expectations.
• Collaborate across departments to ensure service agreement renewals align with company goals.
• Foster a “growth mindset” across the branch team, encouraging innovation and proactive pursuit of business opportunities.
• Mentor, develop, and identify branch leadership to build a strong team.
• Collaborate on setting, monitoring and acting on branch KPIs and metrics.
• Build a team culture by recruiting, motivating, and training the staff.
• Foster a positive, inclusive, and high-performance work environment aligned with company values and goals.
• Support the expansion of new business segments in collaboration with the RVP and sales teams.
• Implement regional growth strategies at the branch level to achieve revenue and profitability targets.
• Approve credits, warranty work, and expenses within delegated authority.
• Manage branch service and construction operations to ensure customer satisfaction, contract compliance, and timely project delivery.

Requirements

• Computer proficiency. (Microsoft preferred)
• Self-motivated to follow through the estimate process from inception to completion.
• Bachelor’s degree required, and 4 to 6 years related experience, or equivalent combination of education and experience.
• Strong interpersonal/communication skills. (Oral and written)
• Must be able to estimate and process field change orders with a sense of urgency
• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
• Excellent analytical skills, financial acumen, and attention to detail.
• Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate.
• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
• Ability to self-start and motivate a group of individuals to act as team towards a common goal.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance