2nd line support

Description

• Support users with MS 365 apps, Teams features, and best practices.
• Manage patching, device performance, and endpoint security (MDE, Harfanglabs).
• Driver update automation with Dell tools.
• Keep documentation and guides accurate and up to date.
• Take part in deployments, upgrades, and service improvement projects.
• Contribute to weekly service reviews and monthly security reporting.
• Handle asset management, warranty repairs, and user lifecycle admin.
• Work closely with 1st line support to maintain great user experience.
• Assisting pen-test prep and remediation.
• Deliver 2nd line support across desktops, laptops, and mobile devices.
• Act as the escalation point for MS 365 Teams issues.
• Daily room/desk checks and security advisory reviews.

Requirements

We’re looking for a Desktop & MS 365 Teams Support Engineer who enjoys solving problems, supporting users, and keeping a modern Windows/365 environment running smoothly. You’ll handle 2nd line support, own MS Teams issues, and play a key role in maintaining secure, reliable end-user systems.

• Strong Windows, MS 365, and Teams support skills.
• Solid troubleshooting across hardware, software, and networks.
• PST migrations to Azure.
• Power BI environment setup.
• Experience with patching, security, and compliance.
• Apple Mac support experience.
• Hybrid Join, SCCM + Intune co-management.
• Familiarity with virtualisation, cloud platforms, and remote tools.
• Windows Server 2016 updates.
• Good understanding of SharePoint, Power Automate, and MS 365 apps.
• AD design/migration work.

Benefits

£40,000 • London (Hybrid)

• Relevant certifications are a bonus.
• Laptop refresh builds and deployments.

Training + Development

Interview process

Visa Sponsorship

Security clearance