Support Officer

Description

• Leading on support initiatives including Group Work
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Supporting customers to be financially independent through budgeting plans and maximising income
• Clean and prepare rooms as appropriate
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
• Use SMART goal planning to provide needs led holistic support
• Assisting customers with day-to-day support and tenancy-related matters
• Engaging customers to meet agreed outcomes and develop life skills
• Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
• Use the Lone Worker system as and when necessary
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies
• Develop and maintain local partnerships to provide a holistic range of support for customer
• Carry out day-to-day administration and operational duties
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Carry out assessment to identify and prioritize needs
• Facilitate the referral process into the service and assess potential new customers
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following the medication procedure
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Supporting customers to be ‘tenancy ready’ to enable successful move on
• Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely

Requirements

• Experience of working in a care and support environment
• Previous experience in positively resolving incidents
• Knowledge of Psychological or Trauma Informed approaches to support
• Strong IT and social media skills to manage and maintain administration and recording systems
• You will be required to travel to different properties within the defined area as and when required
• Demonstrate initiative and confidence to make and act on decisions
• Experience of delivering structured support and risk management
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills with a creative flair and ability to think outside of the box.
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Competent administrative and IT skills (to be able to produce reports and other communications)
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Knowledge of current benefit systems
• Housing sector knowledge including housing benefit applications
• Experience of working with vulnerable people with a range of needs in a support capacity

Benefits

• Flexible working options available
• Investment in your learning, personal development and technology
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• 28 days holidays plus bank holidays
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance