Manager, Equal Employment Opportunity (Complaint Intake Manager)
Con Edison
Manages intake, assessment, and routing of EEO complaints, ensuring compliance and confidentiality.
13 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Engineering
Consulting
Construction services
Project Management
Technical Services
Design
Turnkey
General Contractor
Sector Specialisms
Electric Utility
Gas Utility
Steam Service
Energy Transmission
Natural Gas Transmission
Electric Transmission
Regulated Utilities
Energy Delivery
Role
What you would be doing
intake management
database management
complaint triage
report writing
trend monitoring
case assignment
- Maintaining accurate and detailed records of all complaints and related documentation.
- Stand, walk, and climb ladders and stairs for the duration of the workday
- Stand, walk, lift, climb, bend, kneel, stoop, and/or reach for the duration of the workday
- Coordinate with Section Manager and Director (as needed) to assign cases to appropriate investigators or departments.
- Determining whether the complaint should be investigated, resolved or forwarded to another department.
- Escalating serious and/or high-risk matters quickly (i.e., sexual harassment, violence, systemic issues, etc.).
- Preparing clear and comprehensive written memos and/or reports related to intakes.
- Perform extended driving through heavy traffic and severe off-road conditions
- Coordinating with relevant departments to ensure timely and effective resolution of complaints.
- Work rotating shifts, including nights, midnights, weekends, and holidays
- Providing support and guidance to employees regarding the EEO complaint process.
- Staying updated on legal developments and best practices in EEO complaint handling.
- Monitoring trends and patterns in complaints (by organization, department, EEO basis, status, etc.).
- Wear necessary Personal Protective Equipment (PPE), i.e. fire-retardant clothing and safety harnesses
- Creating, updating and managing case log database using technology to improve efficiency.
- The Complaint Intake Manager will be responsible for managing the intake process for EEO complaints. This role involves receiving, documenting, and processing complaints in a timely and confidential manner. Key responsibilities include:
- Provide direct supervision, guidance, and support to Associates, ensuring they understand and effectively carry out the EEO complaint intake process, while fostering their professional development and maintaining high standards of confidentiality and compliance.
- Receiving and documenting/logging EEO complaints from employees and other stakeholders.
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Engaging with both management and union employees at all levels, representatives from government agencies, and other stakeholders in contact with the office.
- Conducting initial assessments to determine jurisdiction, scope and validity of complaints.
- Using subject matter expertise to provide leadership, expert consultation and deliver targeted training and awareness presentations to address specific EEO concerns. Includes topics such as discrimination, sexual harassment, EEO compliance and respect in the workplace.
What you bring
eeo laws
investigations
microsoft office
bachelor's degree
5 years
juris doctor
- In depth knowledge of current Equal Employment Opportunity (EEO) laws and regulations and experience providing advice and counsel on EEO best practices to employees at all levels, required. Required and
- Subject matter expertise in the EEO investigative complaint handling process and case management skilled investigative techniques, credibility assessment, required. Required and
- Strong hands-on experience and proficiency with Microsoft Office applications, required. Required and
- Bachelor's Degree Labor and Employment Law, Human Resources, Organizational Development, Business Management or a related field and 5 years of related work experience, or
- Ability to be approved to wear and use either a full or half-face respirator, without facial hair or other conditions that may interfere with the seal, in accordance with OSHA regulations
- Strong analytical ability with a keen attention to detail. Demonstrated ability to employ critical thinking, problem solving and strong decision-making skills, required. Required and
- Minimum 5 years of experience in conducting investigations of employment discrimination complaints and allegations to include EEO fact finding interviews, assessing credibility, analysis of documentary evidence and comparative analysis to reach logical conclusion, required. Required and
- Excellent presentation, facilitation, and written communication skills, required. Required and
- Ability to work in inclement weather and adverse conditions (i.e., excessive heat, cold, noise, confined spaces)
- Ability to respond to system emergencies
- Ability to travel to company locations to work on storm restoration and heat contingencies
- Ability to climb ladders and stairs
- Demonstrated high energy level, flexibility and the ability to handle multiple tasks and assignments while working under aggressive timelines, required. Required and
- Strong organizational, administrative, decision making and interpersonal skills with a solid teamwork orientation, required. Required and
- Consulting and influencing skills that demonstrate credibility and garner trust, required. Required and
- Ability to effectively manage EEO case load and ensure timely resolution with a focus on the overall customer experience, required. Required and
- Able to work in all weather conditions, i.e. excessive heat and/or cold
- Demonstrated ability to write clear and concise EEO investigative documents/reports. Strong ability to clearly articulate findings to a variety of stakeholders, required. Required and
- Ability to work with, and in, the vicinity of high voltage and/or other high-energy systems
- Juris Doctorate Law and 3 years of related work experience.
- Driver's License Required
- Master's Degree Labor and Employment Law, Human Resources, Organizational Development, Business Management or a related field and 3 years of related work experience, or
- Demonstrated professional demeanor, confidence dealing with all levels of management/ union personnel and the ability to work with sensitive and confidential information, required. Required
- Demonstrating discretion, managerial courage, tact and diplomacy in communicating difficult and sensitive messages.
- Ability to lead and manage projects as assigned, required. Required and
- Use personal vehicle(s), and be able to transport, store, and secure company laptops and other job-related equipment in vehicle. Acknowledge that reimbursement for use of personal vehicle is available through the company mileage procedure
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Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
Since 1824
Year Founded
The company was established in 1824, marking the beginning of its long-standing commitment to serving New York City.
- A cornerstone of New York City's energy landscape, delivering electric, gas, and steam services.
- Investing in smart grid technology, clean energy solutions, and reliable infrastructure to meet modern demands.
- Focused on sustainability and cutting-edge energy technologies to support a greener future for NYC.
- Pioneering projects like energy storage, renewable energy integration, and sustainable energy solutions.
- Ensuring the city’s vital infrastructure remains strong, with a reputation for reliability in both residential and commercial sectors.
- We are committed to providing excellent customer service and meeting customer needs.
- We act with honesty and transparency in all interactions.
- We prioritize the safety of our employees, customers, and communities.
- We foster a culture of innovation and embrace new ideas to improve operations.
- We aim to reduce our environmental impact through resource conservation and responsible operations.
2040
Net Zero Target
The company aims to achieve net zero greenhouse gas emissions by this year.
2023
Carbon Intensity Drop
Significant reduction in carbon intensity and increased renewable energy usage achieved by this year.
- Invested in clean energy technologies, including solar, wind, and battery storage.
- Committed to reducing carbon emissions and supporting energy efficiency programs.
- Made major strides in grid modernization to enable greater renewable energy integration.
25%
Women in Leadership Roles
This figure highlights the current percentage of women holding leadership positions within the organization.
- The organization aims to increase the representation of women and underrepresented groups in leadership roles.
- The company has set clear diversity goals for recruitment and retention.
- The organization supports employee resource groups focused on various identities and backgrounds.
- The company promotes equal opportunity in hiring and career development.
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