O&M Lead - Residential Solar / Roofing
Venture Solar
Lead residential solar/roofing O&M, manage service, warranty, and team.
2 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Stamford, CT
Office Full-Time
Company Size
300 Employees
Service Specialisms
Solar panel installation
System design
Consulting
Financing
Maintenance
Sector Specialisms
Residential
Commercial
Energy
Solar
Role
What you would be doing
dispatch coordination
technical escalation
remote troubleshooting
crm management
kpi tracking
service requests
- Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
- Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
- Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
- Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
- Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
- Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
- Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
- Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
- Maintain accurate documentation of service history, resolutions, and parts usage.
- Complete company reports on findings from field appointments for issues like roof leaks and installation damage
What you bring
nabcep
servicetitan
leadership
roofing
inverters
solar pv
- Valid driver’s license and clean record (occasional field visits may be required)
- NABCEP certification or roofing trade certification a strong plus
- Proven ability to remotely diagnose solar production issues, error codes, and communication faults
- Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
- Strong leadership experience managing technicians and service workflows
- 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
- Excellent communication skills — must translate technical details to customers and internal teams
- Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
- 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
- Competitive salary (commensurate with experience)
- Full benefits: health, dental, vision, 401(k) with match
- Professional development and training
- Paid time off + holidays
- Opportunity to grow with a fast-scaling solar + roofing leader
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2024 Inc.
Inc. 5000 Recognition
Ranked on the list after achieving exceptional revenue growth.
212% Growth
Three-Year Revenue Surge
Experienced rapid revenue expansion over three years.
$20M+ Annually
Annual Revenue
Generates over $20 million in revenue annually.
1,000+ Reviews
Customer Satisfaction
Accrued over 1,000 five-star customer ratings.
- Brings decades of hands-on energy experience to homeowners.
- A 300-strong, in-house expert team serving the Northeastern U.S.
- Offers sleek, symmetrical rooftop solar systems and single-day installations.
- Provides advanced home energy monitoring solutions.
- Specializes in residential and commercial solar with utility-grade performance.
- Installs USA-made panels backed by 25-year warranties.
- Offers zero-down financing options.
- We’re very driven, motivated by a unified cause of bringing solar to as many homes as possible.
- We’re a diverse group of people, coming from different backgrounds, creating a fun environment.
- Our work culture is dynamic, we have spirited conversations and everyone takes initiatives to do something great every day.
- We do all of our work in-house, which assures our customers get the best possible service combined with the best technology in the world.
Six Years
NYSERDA Platinum Status
Achieved NYSERDA Quality Solar Installer Platinum Status consecutively.
300 Professionals
Clean Energy Adoption
Contributed to clean energy adoption across trained in-house professionals.
- Operates a full‑service design, installation and monitoring of solar energy systems, servicing multiple Northeastern states including MD.
- Has installed high‑efficiency solar systems optimized for energy, advanced in‑home monitoring controls, and offers unbeatable warranty.
- No publicly stated net‑zero emissions target date found.
4.3/5
Glassdoor Diversity & Inclusion Rating
The company's diversity and inclusion efforts have been rated 4.3 out of 5 stars by employees.
167 reviews
Employee Reviews
The diversity and inclusion rating is based on feedback from 167 employee reviews.
- a diverse group of people, coming from different backgrounds.
- Gender-related breakdown not publicly disclosed.
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