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Gas and Heating Breakdown Technician
Paradigm Housing Group
Perform gas servicing, diagnostics, repairs for residential properties.
4d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Wooburn Green, England, United Kingdom
Field
Company Size
570 Employees
Service Specialisms
Affordable housing provision
Shared ownership
Market rent
Supported accommodation
New home building
Maintenance services
Development services
Repairs service
Sector Specialisms
Residential
Affordable Housing
Social Housing
Energy Efficiency
Sustainability
Role
What you would be doing
customer service
safety compliance
reporting
gas servicing
diagnostics
inventory management
- Deliver excellent customer service with a focus on achieving first-time fixes (95%+).
- Ensure compliance with health and safety legislation and company policies.
- Accurately complete required paperwork and reports once you’ve completed a job.
- Perform gas servicing, diagnostics, and breakdown repairs across various domestic appliances.
- Effectively manage van and stock.
What you bring
gas quals
driving licence
problem solving
gas breakdowns
electrical
ppe
- ACS Gas Qualifications: CCN1, CENWAT, HTR1, CKR1, CPA1.
- Full manual, valid driving license.
- Strong problem-solving skills with a methodical approach.
- Proven expertise in gas breakdowns across a variety of appliances.
- Work clothing and PPE
- Competence in electrical work relating to heating systems.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
- Opportunities for career development and progression.
- Annual bonus potential.
- 1 paid professional subscription per year.
- A fully equipped van and fuel card for business usage
- Participation in overtime and the out-of-hours rota, offering the potential to significantly boost your base salary (30%+). Our rota is designed to ensure all staff have manageable schedules while maximising earning opportunities.
- Mobile phone and tablet
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
- Car leasing scheme.
- Modern collaborative offices, with free parking and charging points for electric vehicles.
- Up to three paid Giving Back (volunteer) Days a year.
- Social events such as quiz nights, Christmas Party, Summer BBQ.
- Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
- Hybrid working for many roles.
- Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- customer facing roles may be subject to a dbs check.
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Company
Overview
16,000 homes
Homes Managed
Responsible for managing over 16,000 properties across multiple counties, including Buckinghamshire, Hertfordshire, and Oxfordshire.
ÂŁ300m and ÂŁ350m
Bonds Issued
Has successfully issued significant bonds of ÂŁ300 million and ÂŁ350 million to support its growth initiatives.
600 new homes
Annual New Homes
Delivers approximately 600 new homes each year, contributing to housing solutions in the region.
A+ rating
Credit Rating
Maintains an excellent A+ credit rating from Standard & Poor's, reflecting strong financial health.
- Evolved from a small housing provider into a regional powerhouse, born in 1988.
- Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services.
- Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation.
- Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes.
- Regulator-rated top tier for governance (G1) and financial viability (V1).
- Providing an excellent service for our customers
- Safety
- Sustainability
25% fewer
missed appointments
Mobile app adoption has reduced missed service appointments by approximately 25%, improving operational efficiency.
50% energy cost savings
retrofitted homes
Residents of retrofitted Wright’s Lane homes enjoy up to 50% energy cost savings through improved efficiency.
8,955 homes
EPC C+ ratings
Enhanced energy performance across homes, with a significant increase to 8,955 properties meeting EPC Band C or above.
ÂŁ250m sustainability bond
funding secured
A ÂŁ250 million bond was issued to support sustainability initiatives, aligned with the company's finance framework.
- Three core objectives: reduce contribution to and prepare for climate change; promote biodiversity and limit pollution; throw away less and use resources responsibly.
- Target: improve rented properties to average EPC Band C or above.
- Net zero carbon business target by 2050; detailed plan in Corporate Plan 2021‑26.
- By March 2024, engaged third‑party verifier for carbon footprint and developing carbon reduction plans.
- By March 2024, zero landfill waste target by 2026; waste action plan in place.
- At March 2024, all retrofitted Wright’s Lane homes now EPC B or A with up to 50% energy cost savings.
- By March 2024, 89 % satisfaction (4.6/5) with mobile app reducing missed appointments ~25 %.
- By March 2024, EPC C+ homes rose from 8,409 to 8,955; average SAP rating for all homes: 73.63, new homes: 83.84.
- Aims for biodiversity net gain in developments; native wildflower and bee corridor plantings underway.
3% Gender Pay Gap
Target Aim
Aiming to maintain a median gender pay gap of less than or equal to 3%.
2‑star accreditation
Diversity Recognition
Received a 2-star Best Companies accreditation for their inclusion and diversity efforts in 2023.
5‑Year Targets
Equality Commitment
Set comprehensive equality, diversity, and inclusion targets as part of the Corporate Plan spanning 2021 to 2026.
- Achieved 2‑star Best Companies accreditation for 2023 (up from 1‑star in 2022).
- Set targets for equality, diversity and inclusion across the business in Corporate Plan 2021‑26.
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