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Business Systems Support Assistant
Network Rail
Support and maintain business systems, providing user assistance and system improvements.
6d ago
£26,500 - £28,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Milton Keynes, England, United Kingdom
Hybrid
Company Size
40,000 Employees
Service Specialisms
Engineering
Construction
Asset management
Systems engineering
Design
Operations & Maintenance
Consulting
Project management
Sector Specialisms
Marketing
Human Resources
IT
Logistics
Project Management
Finance
Property
Legal
Role
What you would be doing
system development
change management
system administration
user guides
incident management
process improvement
- Support in the development of new systems and improve current systems as identified.
- Assist in preparing business areas for transition to new ways of working when business systems are implemented or altered.
- Maintain integrity of systems for all users and provide system administration with regards to access and security.
- Maintain user guides for all systems, their purpose, requirements and users.
- Investigate faults reported by users through various channels, applying a priority to each and tracking that corrective action has been taken, liaising with other business areas to expedite resolution.
- Assist in the identification and implementation of quality and efficiency improvement initiatives.
What you bring
oracle
sharepoint
maximo
it literacy
analytical skills
supply chain
- Previous experience of managing multiple work streams to ensure priority is correctly identified.
- Could you tell us about any past experience you have working in a fast-paced environment?
- Excellent telephone manner and a customer focussed approach.
- Excellent analytical skills in a technical or systems related environment
- High level of IT Literacy
- Familiarity with Web based Applications.
- An understanding of Supply Chain, Procurement or Asset Management processes, hierarchies, and legislation.
- Good communication skills and attention to detail
- An understanding of Network Rail’s operating and logistic processes.
- Experience of test environments to identify and develop solutions.
- Previous experience of Network Rail Systems such as Oracle, SharePoint, NROL3, Maximo, & Bravo
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- assessment day on 7th november 2025.
Information not given or found
Security clearanceInformation not given or found
Company
Overview
20,000 miles of track
Rail Network Span
The extensive railway infrastructure it manages spans over 20,000 miles, ensuring connectivity across the UK.
30,000 bridges
Managed Structures
Operates and maintains over 30,000 bridges to ensure safe rail passage for trains and passengers.
- Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system.
- Ensures the safe passage of trains through its management of critical railway assets.
- Origins date back to 2002, when the rail infrastructure was brought into public ownership.
- Based in Milton Keynes, it is a crucial player in delivering major transportation projects.
- Typical projects include track renewal, station modernization, and large-scale electrification efforts.
- Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK.
- Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions.
- Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers.
- Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK.
- Committed to improving sustainability and reducing the environmental impact of rail transport.
- Safety first, always.
- We value people’s ideas, energy and drive.
- We are responsible, dependable and accountable.
- We are better together, we collaborate, share knowledge and support each other.
- We challenge ourselves to deliver outstanding performance.
- We are committed to doing the right thing.
50% Reduction
Carbon Emissions Target
The company aims to reduce its carbon emissions by half by 2025 compared to 2017 levels.
Net Zero 2050
Carbon Neutrality Goal
The company is committed to achieving net-zero carbon emissions by 2050.
- Increasing use of renewable energy across operations.
- Promoting low-carbon technologies, including electrification of rail networks.
- Investing in green innovation and sustainable rail infrastructure.
- Commitment to reducing waste, with a focus on reusing and recycling materials.
- Developing and implementing nature-based solutions to enhance biodiversity.
40% Women
Senior Leadership Target
Aiming for 40% of women in senior leadership roles by 2025 to achieve greater gender balance.
- Rolling out initiatives to support career progression for all employees, particularly women and ethnic minorities.
- Ongoing leadership development programs focused on building a more inclusive workplace.
- Increasing the representation of women in technical roles.
- Diversifying recruitment efforts, including targeting underrepresented groups.
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