Lead Contract Support

Description

• To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts.
• Attend and actively participate in monthly Contract Review meetings.
• Provides coaching, training and support to new and existing contract support in the contract (e.g. A Super user for SI, WebQuote).
• Reviewing open Purchase Orders.
• Collating timesheets from engineers, chasing and checking quality of data.
• Drive high-quality financial performance to influence P&L result.
• Support the Finance Team with month-end and financial reporting.
• Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.
• Manage the contracts submission of weekly reports to include WOM, Debt, Invoice Pool and OPO updates.
• Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery.
• Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team.
• Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes are required.
• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
• To undertake general office duties relating to the contract including correspondence and filing, minutes of meetings, preparation of reports and documentation, updating of electronic records, material ordering and administration, subcontractor's administration.
• Provide knowledge and understanding to coach and support others.
• To support the Account Manager with the management of on-site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel.
• Build a Contract Support Team and ensure team is effectively utilised.
• Hold Contract Support Team Meetings to share business updates and best practice.
• Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
• Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge.
• Ensures Maintenance POs are created accurately and in a timely manner.
• Invoice Pool Management.
• To assist the Contract Support in the production of supporting financial information.
• Assist in conducting appraisals annually.
• To maintain, manage and update both manual and computer records via the site SI system relating to areas of which CLIENT are responsible.
• Support the preparation, delivery and actively participate in monthly Contract Reviews.
• To drive the site statutory and contractual compliance.
• Manage/Support the Contract Support & Account Manager on Application billing preparation and billing of all Maintenance and Extra works.
• To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team on contract.
• Supporting the monthly forecasting for the account.
• It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.
• Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt, OPO's.
• Build and develop relationships with key business and account stakeholders.

Requirements

• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.
• Accounting qualification or interest to move in an Accounting & Finance direction.
• Previous experience of a service industry role.
• Hold academic passes with at least GCSE Maths and English or equivalent.
• Capable of working in a matrix environment.
• Demonstrate knowledge of procedures and processes and deliver these to the required standard.
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Excellent time management and organisational skills.
• Higher educational qualifications to ‘A’ level (or equivalent).
• Management skills to maximise the performance of staff working directly for them and others.
• Organised and open to new ways of working to challenge inefficiencies.
• Calm manner, able to work under pressure and with changing demands and priorities.
• Ability to work as part of a team, as well as independently.
• Confidential and discrete approach.
• Customer focus skills with a passion for customer service.
• Self-motivated and ambitious.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels.
• Higher educational qualifications; degree (or equivalent).
• Highly computer literate.
• Thorough understanding of business and customer-facing environments.
• Operating systems such as Dynamics AX.
• Understands the requirements of operating in a contract environment.
• Superior written and verbal communication skills with strong oral presentation skills.
• Culture carrier and promotes best practice.
• Attention to Detail.
• Results/task oriented, with attention to detail and accuracy.
• Formal training in the use of Excel

Benefits

• Overtime and expenses.

Training + Development

Interview process

Visa Sponsorship

Security clearance