Service Manager

Description

• Monitors training needs and provides for the delivery of such training as required
• Interviews and selects qualified personnel
• The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
• Coordinates with Deere on programs, warranties, and technical machine problems
• Supervises the opening and closing of work orders for control of each shop job
• Monitors customer satisfaction through phone calls and on-site visits
• Maintains and monitors detailed records of time and performance of Service employees
• Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
• Orders and maintains needed shop supplies
• Acts as site safety coordinator in conjunction with Corporate Safety Manager
• Assists in planning and developing service marketing programs
• Up-sells any service that is necessary to keep the product operating more efficiently and safely
• Stays current on product improvement programs from Deere
• Supervises all Service Department personnel
• Monitors and schedules pick-up and delivery of equipment

Requirements

• Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
• Ability to write reports, business correspondence, and procedure manuals.
• Managerial experience
• Able to use hand tools, fuel hoses, lubrication systems on all equipment
• Individual must be proficient in-service operations leadership, customer focused, analytical and comfortable communicating with customers.
• Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Specific vision abilities required by this job include close, distance and color vision.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to use full range of motion for back, arms, hands, and fingers.
• Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves and etc.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• A degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Valid Drivers License
• The employee is regularly required to talk or hear at moderate noise levels.
• Ability to apply concepts of basic algebra, statistics, and geometry.

Benefits

• Ongoing training provided.

Training + Development

Interview process

Visa Sponsorship

Security clearance