Field Resources Supervisor

Description

• Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include:
• Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
• Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
• Review time reports daily and make necessary corrections with the admin team.
• Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed.
• Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
• Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel’s billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel.
• Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
• Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis.
• Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
• Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary.
• Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
• Work independently, solve problems, and delegate assignments, such as quoting and pricing.
• Attend all required calls and meetings.

Requirements

• Understanding of budgeting and expense management.
• Registered Roof Observer (RRO) is preferred but not required.
• Safety training and training documentation for all Field Reps within the region.
• Ability to work weekends and/or holidays when needed.
• Ability to travel out of town, including overnight stays.
• Functional computer skills.
• Diversity awareness and ability to adjust to multiple personalities.
• Prior roofing experience, including patch and repair skills.
• Must have reliable transportation and a valid driver’s license.
• Knowledge and experience in monitoring and maintaining quality control.
• 30-hour OSHA certification (The company will provide it if needed.)
• Degree Level High School Graduate
• Prior supervisory skills and ability to manage people and tasks.
• Demonstrate a working knowledge of all services provided.
• Proper completion of all services and related paperwork.
• Knowledge of Project Management, planning, and scheduling.
• Excellent customer service and ability to build relationships.
• Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
• Ability to pass a pre-employment drug test.
• Ability to read, write, and speak English.
• Adaptable and willing to change with business needs.
• Safety training and OSHA knowledge.
• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management.

Benefits

• Job Shift Day
• Job Schedule Full time

Training + Development

Interview process

Visa Sponsorship

Security clearance