Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Resource Innovations

Customer Service and Rebate Processing Specialist

Company logo
Resource Innovations
End‑to‑end clean energy transformation software and services for utilities, governments and systems operators.
Provide customer service via phone/email and process rebate data entry.
2d ago
$17 - $21
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Needham, MA
Office Full-Time
Company Size
611 Employees
Service Specialisms
Energy Efficiency
Sustainability Consulting
Program Management
Project Management
Energy Audits
Building Performance
Renewable Energy Solutions
Green Building Certifications
Sector Specialisms
Energy Efficiency
Electrification
Distributed Energy Resources
Clean Energy
Renewables
Microgrids
Smart Homes
Connected Devices
Role
What you would be doing
troubleshooting
data processing
file management
team communication
customer service
  • Communicate effectively as part of team approach with other departments in servicing customers.
  • Provide basic troubleshooting and recommend solutions
  • Provide customer service activities such as responding to emails and phone calls.
  • Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
  • Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
What you bring
english
spanish
call center
high school
microsoft office
detail-oriented
  • Fluent in English
  • Fluent in Spanish
  • Experience in a data entry processing and customer centric call center environment
  • High school diploma or equivalency
  • 6-12 months of related work experience in a call center environment
  • Strong attention to detail
  • Strong organizational and prioritization skills and ability to multi-task
  • Experience with various Microsoft programs, including Word, Excel, Access
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • comprehensive background check required.
  • reference check required.
  • pre‑employment drug screen may be required if applicable.
Company
Overview
2016
Year Founded
The company was established in the San Francisco Bay Area with a focus on addressing climate and energy challenges.
880+
Energy Programs Managed
The company has managed over 880 energy programs across North America, Europe, and the Pacific since 2019.
825,000
CO₂ Avoided
The company reported avoiding 825,000 metric tons of CO₂ in 2022, contributing to its environmental impact efforts.
Top 500
Inc. 5000 Ranking
The company was ranked among the top 500 fastest-growing private companies in the energy sector on the Inc. 5000 list in 2023.
  • Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach.
  • Specializes in transforming utility operations through demand-side management, software systems, and advisory services.
  • Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces.
  • Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.
Culture + Values
  • Climate Change
  • Innovation
  • Equity
  • Scale and Impact
Environment + Sustainability
798k CO₂e Avoided
Carbon Emissions Avoided
The company has successfully prevented the emission of 798,924 metric tons of CO₂ equivalent through various initiatives in 2023.
800:1 Removal Ratio
CO₂ Removal Efficiency
For every metric ton of CO₂ emitted, the company facilitates the removal of over 800 metric tons of CO₂ through innovative solutions.
1.1 TWh Saved
Energy Savings
The company has delivered 1.1 terawatt-hours of energy savings in 2023, contributing to reduced energy consumption.
$483M Rebates
Energy Efficiency Rebates
The company has issued $483 million in total energy efficiency rebates in 2023, incentivizing sustainable practices.
  • Operating in over 30 states and 10 countries
  • Carbon accounting initiated in 2022 with full operational footprint offset via carbon credits
  • Developing a Net Zero plan (target date to be announced)
Inclusion & Diversity
52% women
Workforce Composition
The workforce composition reflects a strong focus on gender diversity, with 52% women compared to the industry average of 24%.
13% increase
Female Applicants YoY
There has been a notable 13% year-over-year increase in the number of female applicants, highlighting improved recruitment efforts.
17% increase
Racial Diversity YoY
The company has achieved a 17% year-over-year increase in racial diversity, showcasing a commitment to inclusivity in hiring.
  • Majority‑women‑led board and executive team (written into bylaws)
  • Recruiters are AIRS Diversity Certified
  • Supplier Inclusion Program actively growing diverse supplier partnerships
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio