Call Center Representative at West Shore Home in Harrisburg, PA | USD17-19 | Kablio

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Call Center Representative

West Shore Home

Technology‑enabled home remodeling: bath, window & door upgrades in a day.

Handle inbound/outbound calls to schedule remodel consultations.

16 days ago ago

$17 - $19

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Harrisburg, PA

Field

Company Size

1,200 Employees

Service Specialisms

Home Improvement

Bathroom Remodeling

Window Installation

Home Renovation

General Contracting

Sector Specialisms

Bathrooms

Windows

Floors

Doors

Home Remodeling

Home Renovation

Role

Description

follow-up calls

inbound calls

outbound calls

target attainment

salesforce log

team meetings

Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
Meet and exceed daily and monthly targets.
Make outbound calls to customers interested in the products West Shore Home has to offer!
Maintain accurate records of all customer interactions in Salesforce.
Attend daily meetings with your team and department leadership to discuss metrics and priorities.

Requirements

communication skills

call center

sales experience

Excellent Communication Skills: Clear, friendly, and persuasive.
Previous Call Center or Sales Experience: Preferred but not required.

Benefits

HSA plan with company match
Paid training and unlimited professional growth potential
Paid holidays and paid time off (PTO)
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) with company match
Employee Discount Program
Employee Referral Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre-employment screening includes a background check and drug screen.

Company

Overview

Founded in 2006

Year Established

The company was established in Mechanicsburg, Pennsylvania.

>40 Branches

Branch Network

Operates through multiple branches to serve homeowners nationwide.

15+ States

Geographic Reach

Services are available in over 15 states across the U.S.

Megaplex Facilities

Training Centers

Features advanced megaplex facilities for training and distribution.

Began as a small local remodeler and expanded nationwide.
Uses a tech-driven platform with iPad design tools and streamlined scheduling.
Most projects like window, door, or bath upgrades are completed in a single day.
Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
Serves over a million homeowners across the U.S.
Focuses on delivering bathroom remodels, window replacements, and door installations.
Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Culture + Values

Innovation
Compensation & Benefits
Leadership
Purpose & Values
Embedding mission and values into culture
Employees feel valued, supported, and have opportunity for career progression
Employees free to express creative ideas
Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging

Environment + Sustainability

Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
LED lighting control system installed for energy efficiency
Baseline energy management systems upgraded in HVAC and lighting
Low‑flow plumbing fixtures installed
Reused existing plumbing infrastructure in HQ2
No publicly stated net‑zero target date found

Inclusion & Diversity

Articles

Careers at West Shore Home